Banquet Supervisor

1 week ago


Victoria, British Columbia, Canada Oak Bay Beach Hotel Full time

Banquet Supervisor
The Banquet Supervisor is a leadership role within the Sales & Conference Services department. This individual will be responsible for all aspects of on-site events.

The Banquet Supervisor will also provide support with respect to training and development of banquet employees as well as guest recovery situations.


Responsibilities

  • Provide leadership support to Banquets team while overseeing all onsite events.
  • Review and clearly understand the Banquet Event Order (BEO) and requirements of the event.
  • Ensure the function space is set up according to the client's specifications. Monitor the event timeline to ensure each phase progresses as planned.
  • Monitor banquet team members and coach them on proper service style and standards at all times during events.
  • Oversee and assist in the set up, tear down, and clean up of all events. Make necessary adjustments to maintain a positive guest experience. Ensure all SOPs are followed.
  • Review BEO with kitchen lead prior to event start to confirm details and ensure timely meal service.
  • Conduct preevent staff meeting to brief the team on their roles and responsibilities. Monitor and assist in all events set up, tear down and clean up.
  • Respond to any concerns and complaint as they arise.
  • Ring all catering items into Silverware and accurately cashout events at the end of the night.
  • Review alcohol inventory sheet, bar spill log, passon report and SOP check list before releasing staff.
  • Oversee cleanliness of event spaces, service areas and banquet storage. Create & enforce weekly & monthly cleaning checklists.
  • Assist the Banquet Manager to ensure the inventory of glassware, alcohol, beverages, equipment and supplies is tracked appropriately and maintained.
  • Provide direction, guidance and leadership in the absence of the Banquet Manager.
Be the face of Oak Bay Beach Hotel for hotel led event

Qualifications

  • Previous leadership experience required
  • Previous hotel food/beverage/bar experience is required for this opportunity.
  • Previous banquet experience in a luxury resort environment required
  • Friendly and confident and professional appearance.
  • Strong interpersonal and communication skills, both written and verbal.
  • Comprehensive knowledge of setups, event space and functionality
  • Reliable and flexible to varied shifts or as needed. Weekend work required
  • Computer knowledge is essential.

Physical Aspects of Position:

  • Continuous walking, bending and lifting up to 50lbs
  • Use of cleaning machines and solutions will be required

Job Types:
Full-time, Part-time

Pay:
$24.28 per hour

Benefits:

  • Company events
  • Discounted or free food
  • Onsite parking
  • Paid time off

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Morning shift
  • Weekends as needed

Supplemental pay types:

  • Overtime pay
  • Tips

Experience:

- hotel event: 1 year (required)

- leadership: 1 year (preferred)

Work Location:
In person

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