Food and Beverage Supervisor

4 weeks ago

Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of**

At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest experience and support our team members in discovering and delivering their unique contributions.

Our team is made up of passionate and engaged individuals who are empowered to share their input, opinions, strategies, and suggestions. We believe in working together as a team to deliver exceptional service, and we support one another to achieve our goals. As community leaders, we value honesty, uniqueness, and a fun approach to providing graceful hospitality.

**Why this role is significant**

As a Food and Beverage Supervisor, you play a significant role in leading and supporting the FOH team. You serve as a management presence on the floor, responsible for ensuring the team's daily energy and effectiveness, while upholding service standards and facilitating communication with the kitchen.

**A day in the life**
- Lead the service on a daily basis and set the atmosphere and tone of the floor.
- Guide our guests through the experience, offering suggestions and options designed to maximize revenue and enhance the guest experience.
- Possess comprehensive knowledge of menu items and pairings in all venues.
- Supervise kitchen output and delivery to guests; address guest feedback and handle QSA concerns.
- Complete the management log-out at the end of the shift and ensure all closing duties are completed.
- Cultivate an environment of excellent customer service by empowering employees and serving as a role model.
- Monitor the team's skills and identify areas for improvement through coaching, mentoring, and training.
- Assist with onboarding and training programs for new employees.
- Participate in creating and implementing departmental projects and strategic plans.
- Ensure group functions and events are adequately accommodated and served.

**What you bring to the team**
- 3+ years of experience in a full-service restaurant or combined experience and education.
- Previous supervisor experience preferred.
- You bring a professional, warm, and graceful presence.
- You have strong problem-solving abilities, with the capacity to handle challenging situations calmly and effectively.
- You bring strong leadership skills with the ability to inspire and motivate a team.
- You possess a genuine interest in expressing, accumulating, and sharing wine and culinary knowledge.
- Effective, efficient, and professional communication skills.
- Ability to create a comfortable work environment that fosters learning, growth, and development.
- An extremely guest-focused mindset, coupled with the ability to work with a variety of personalities.
- You enjoy a flexible schedule including evenings and weekends.
- You hold Serving It Right certification.
- Bonus points if you have Bartending and/or Banquet experience

**Why join our team at BBR**
- The wage offered for this position is $21-$22 per hour plus approximately $10-$15 per hour in tips.
- Extended health and dental benefits.
- An award-winning culture that makes you excited to come to work (we are very proud of this)
- Be a part of an award-winning culture with personal and professional development opportunities.
- Employee discounts, including 50% off at the Pub, Arbutus Room, and treatments at the Spa.
- Free paddle sport rentals at the Brentwood Bay Marina for you and a friend.
- Friends and family discounts on hotel rooms.

We recognize that a variety of experiences contribute to the qualifications for each role. If you believe you could excel in this position, but do not meet all the formal requirements, we still encourage you to apply.

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