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IT Customer Service Representative

3 months ago

Fredericton, New Brunswick, Canada eTeam Full time

Duration:
6 month(s)

Description:

We are looking for candidates in St.

Catherine's and Fredericton Work Schedule:

8:00 AM – 9PM EST Monday-Friday / 9AM-7PM EST Saturdays & Sundays - Technical troubleshooting experience preferably with Mac / Apple G Suite knowledge Excellent writing skills Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.

is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs are resolved in a timely fashion.

The role includes some or all of the following key responsibilities:

  • Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
  • Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
  • Maintaining high customer satisfaction ratings and service level agreements
  • Extensive post training coaching and support for up to 3 months Basic Qualifications
  • 1 year of experience in: Customer Service Delivery/Customer Contact Services
  • High School Diploma or equivalent Ideal skills -Technical troubleshooting experience preferably with Mac / Apple -G Suite knowledge -Excellent writing skills -Exceptional customer service experience ( through multiple channels, phone, email, chat)