Program Manager

2 weeks ago

Ajax, Ontario, Canada Chrysalis Youth Homes Inc. Full time

At Chrysalis Youth Homes, we pride ourselves on providing specialized, individualized, nurturing, stable, long-term placements that stop the cycle of placement breakdown for children and youth with mental health exceptionalities.

Our unique programs, coupled withwraparound clinical support and trauma informed practices, address the challenging demands and needs of children and youth that have had difficult or unsuccessful placements in other settings.


Chrysalis Youth Homes works with children and youth to enable them to grow as individuals to contribute to as members of the community.

The goals of Chrysalis Youth Homes include the following:

  • To provide a safe space of therapeutic support and housing stabilization for clients with complex support needs who require a higher level of staffing support.
  • To provide treatment, support, and supervision for clients who have or may struggle in other environments and who would benefit from a secure home with onetoone staffing.
  • To provide a supportive stable environment from a culturally sensitive approach by utilizing the skills and expertise of culturally competent staff.
  • To support children and youth to build feelings of confidence, strength, and resiliency and develop necessary life skills as they mature and transition from adolescent hood to adulthood.
  • To provide a program and an environment that works closely with the client and their families, placement agencies and communitybased support networks in order to build capacity, improve selfesteem, promote success and positive outcomes.


Our specialized programs focus on managing and shaping behaviour through utilizing best practices as well as building on the competencies and strengths of children and youth in our care.

This is achieved by building trusting relationships, by providing customized support, and by offering dynamic programming to meet the ever-changing needs of those we serve.

We believe that through a cooperative, consistent and unified approach, outcomes for those we serve have a greater chance for success.


Reporting to the Director of Operations, as a CYH Program Manager you will:

  • Commit to and demonstrate the Mission, Vision, and Values of Chrysalis Youth Homes.
  • Coordinate and oversee the implementation of progressive programming through a "Strength Based Program Philosophy" to promote positive outcomes that align with the goals of children/youth.
  • Work closely with individuals who have an intellectual disability, families, and community partners for the provision of quality support and services.
  • Manage the operations of multiple programs and service locations for Chrysalis Youth Homes including internal leadership on Quality Improvement.
  • Lead and manage staff teams and provide oversight and management of programs and services to ensure they meet:
  • Quality assurance measures (QAM)
  • Health and safety standards
  • MCCSS legislated requirements
  • CYFSA legislated requirements
  • Provide direct support to staff teams in facilitating relationships and initiatives to promote a truly inclusive and participatory community program.
  • Provide responsive, motivating leadership to create participatory, outcome directed teams.
  • Participate in staff hiring, training, orientation, and evaluating personnel and professional development.
  • Discuss progressive disciplinary measures with staff as needed and document progressive disciplinary actions in staff files/records.
  • Adhere to program budgets and support Senior Management Team in budget management.
  • Assure completion of administrative responsibilities as required by Chrysalis Youth Homes and the Ministry of Children, Community and Social Services.
  • Resolve moderately complex program concerns or issues and develop potential solutions.
  • Build rapport with staff colleagues, families, and community representatives to create opportunities with people to realize their aspirations, form social connections and promote personal growth.
  • Collaborate with Chrysalis Youth Homes' directors to implement activities that meet and align with the organization's strategic direction, quality enhancement initiatives, and Chrysalis Youth Homes' policies and procedures.
  • Represent Chrysalis Youth Homes in consultation and cooperation with Children's Aid Society placement teams during placement planning conferences and any other meetings as directed.

Qualifications:

  • Bachelor's degree in child and Youth care or degree (CYC) or the equivalent combination of education and experience.
- _
A minimum of 5 years' experience _in prior management roles that includes leading staff teams and working collaboratively with individuals, families and community partners.
- _
A minimum of 5 years' experience _in working with at-risk children/youth who exhibit mental health exceptionalities and behavioral disorders in a residential setting and/or child welfare environment.

  • Ability to speak fluent English and demonstrate proficient compr

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