Manager Key Account Manager

2 weeks ago

Ajax, Ontario, Canada Elexicon Energy Inc. Full time
Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario.

Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

At Elexicon Energy we believe in living and leading our values through our daily actions.

Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future.

This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence

This role is responsible for working with multiple departments across the organization to provide an integrated and comprehensive customer experience to large customers, key accounts, and priority accounts.

Key partners across the organization include power quality and reliability, investment planning, standards, regulatory affairs, government relations, customer care, the control room, and the broader connections team.

The successful incumbent will be responsible for building and maintaining strategic relationships, including facilitating creative solutions that balance the needs of distribution system and customers.

They will ensure Senior leaders engage in evolving issues, changing customer business needs, and industry trends while acting as a liaison between the utility and the customer.

This can include responding to customer outage and reliability inquiries, billing concerns, questions related to net-zero and decarbonization initiatives, overseeing customer connections where appropriate, supporting process revisions, communicating the utility's needs to the large customer base, or ensuring that customers are aware of impactful items in a proactive manner.

This position initially reports to the Vice President, Customer Experience at the Ajax location and is responsible for the daily activities as follows:

Proactively manages relationships between Elexicon Energy and identified large customers and key accounts, including delivering a superior customer experience through monitoring customer needs and industry trends, identifying Elexicon Energy's business needs and respective outreach, and ensuring a meeting frequency sufficient to support a proactive engagement model.

Responds to customer service inquiries and escalations with respect to their interactions with Elexicon Energy, including but not limited to power quality/reliability, billing, rates, new service connections/expansions, conservation programs, and Ontario Energy Board/Ministry of Energy/IESO programs.

Maintains timely and complete records for large customers and key account management, reporting, and analytics through standard systems, tools, and dashboards as necessary.

Maintains effective relationships with assigned large customers and key accounts and key internal and external stakeholders; As required, supports key account outage management through the key account and customer care process, providing direct (proactive and reactive, as needed) evening and weekend support to key accounts during power outage events.

Collaborates with Regulatory Affairs team to ensure consistent application of regulatory requirements as they apply to key accounts.

Keeps customers or representatives abreast of current information affecting their account, rates, billing options, supply options, IESO, and Elexicon Energy programs.

Provide support to other Elexicon Energy departments in executing planned and reactive work by arranging load transfers, co-generation curtailment, and planned outages by communicating and coordinating with large customers, key accounts, and developers.

Communicates messaging compliant with regulatory and disclosure requirements. Recommends areas of service improvements and provides data required to support recommendations, investment decisions, and key account program development.

Provides inputs in developing new marketing and promotional initiatives; collaborates with the Communications, Marketing and Public Affairs team on special events and communications; prepares and delivers presentations to external and internal stakeholders to support the large and key account program.

Reports and maintains records of customer interactions with quality and accuracy using available tools. Provides analysis and insight into customer behaviors to support management decision-making.
Excellent organizational skills, including prioritization, strategic negotiation, facilitation, written/verbal communication, critical thinking, collaboration, and relationship management.
Good understanding of the electricity distribution system, metering, rates, net-zero initiatives, conservation and demand management, usage and billing of commercial and industrial customers
Familiarity with the electricity market, including Ministry of Energy, IESO, and OEB roles and programs, is required.
Strong technical understanding of electrical power distribution and operational constraints and issues an asset
Ability to manage customer service targets and Key Performance Indicators (KPIs)
Demonstration of teamwork skills and ability to manage inter-departmental tasks.
Excellent knowledge of data management, reporting, and analysis systems, e.g. Tableau, SQL, Power BI an asset
5 years of relevant professional electrical utility industry experience (A combination of post-secondary education and work experience may be considered)
~ Valid driver's license for travel to customer sites as required.

Our Commitment to Diversity, Equity, Inclusion and Belonging:
Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.
We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve.

We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process.

  • Key Accounts Manager

    2 weeks ago

    Ajax, Ontario, Canada Elexicon Energy Inc. Full time

    Posted Friday, February 23, 2024 at 5:00 AM | Expires Thursday, March 14, 2024 at 3:59 AM Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders...

  • senior key account manager

    2 weeks ago

    Ajax, Ontario, Canada Colgate Full time

    Press Tab to Move to Skip to Content Link Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of...

  • Key Account Manager Trinidad and Tobago

    2 weeks ago

    Ajax, Ontario, Canada Colgate Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Site upgrade in progress. You will not be able to apply at this time. Please be patient and check back with us later. Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now...

  • Account Development Manager

    2 weeks ago

    Ajax, Ontario, Canada PPG Industries Full time

    Are you a customer service and development-focused sales professional? As an Account Development Manager,** you will help to service and develop customer accounts within the designated territory of Ajax. You will report directly to the Regional Sales Manager.Key Responsibilities Sell Dulux and PPG products to professionals, prospection, ensure business...

  • Account Manager

    2 weeks ago

    Ajax, Ontario, Canada Multi-Action Labels Full time

    WHO YOU AREYou're self motivated, outgoing, creative and solution oriented? You get a kick out of finding the solution to meet your clients' needs? Sounds like you? You might be our next great Account Manager.WHO WE AREMulti Action is one of the top label printers in the label printing industry and has been for over 25 years.We work with clients in several...

  • Manager - Category Management

    2 weeks ago

    Ajax, Ontario, Canada Wesco Full time

    Responsible for category strategy planning and overseeing execution of supplier growth plans. Leads development of customer-centric category plans, working with Sales and Marketing to identify new growth opportunities. Leads product assortment optimization efforts and new product onboarding. Manages preferred supplier relationships, providing increased value...

  • General Manager, Transport

    2 weeks ago

    Ajax, Ontario, Canada Loblaw Companies Limited Full time

    At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we're here for our friends, neighbours, family members and colleagues. We succeed through collaboration and commitment and set a high bar for ourselves and those around us. We're looking for...

  • Database Manager

    2 weeks ago

    Ajax, Ontario, Canada Sun Technologies Full time

    All-In-One Scriptless Test Automation Solution Location : 100% Remote , 100% Remote Duration : Expected 24 months contract with possible extension Job DescriptionPay rate:$90/hr.Featured Benefits:Medical Insurance in compliance with the ACA401(k)Sick leave in compliance with applicable state, federal, and local lawsJob Description:ResponsibilitiesService...

  • National Account Executive, Route to Market

    2 weeks ago

    Ajax, Ontario, Canada Coca-Cola Canada Full time

    About This Opportunity The National Account Executive of Route-to-Market (RTM) is a key member of the customer excellence team, reporting to the Senior Manager of Route-to-Market. This individual will have a vital role in overseeing the performance and strategic partnerships with our distributor partners and national accounts. The main focus is to...

  • Office Manager

    2 weeks ago

    Ajax, Ontario, Canada ThryvX™ Full time

    The MortgageCentre – Durham, has been in the industry for over 3 decades, is the largestmortgage brokerage in the Durham Region and was awarded by the CanadianMortgage Professionals Magazine "Employer of Choice". We value our people andinvest a great deal of time and effort in supporting them to be successful. Ourteam consists of a great group of...

  • Commercial Manager

    2 weeks ago

    Ajax, Ontario, Canada The Lignum Group Full time

    Position OverviewReporting to the Director, Business Development this role is responsible for the development and execution of a sales strategy, and associated initiatives, which support the company's revenue and profitability plans.Within the AEC (Architectural/Engineering/Construction) community the role will generate sales leads, qualify, and communicate...

  • Cafe Manager

    2 weeks ago

    Ajax, Ontario, Canada Goldies Cafe + Eatery Full time

    Goldies Café + EateryThanks for your interest in working with us at Goldies Café + Eatery This location is the very first for Goldies Café + Eatery and we couldn't be more excited to be a new member of the community As we continue to grow, expand and re-launch our business both at our current location, as well as our next locations, we are looking for a...

  • New Car Sales Manager

    2 weeks ago

    Ajax, Ontario, Canada BMW Durham Full time

    Are you a dynamic and performance-driven individual looking to take your career to the next level? If so, we have the perfect opportunity for youBMW Durham is a dealership that is part of a thriving dealership group that specializes in premium car brands. We are currently seeking a Sales Manager to join our team and help drive our continued success.Key...

  • Luxury Automotive Sales Manager

    2 weeks ago

    Ajax, Ontario, Canada BMW Durham Full time

    Are you a dynamic and performance-driven individual looking to take your career to the next level? If so, we have the perfect opportunity for youBMW Durham is a dealership that is part of a thriving dealership group that specializes in premium car brands. We are currently seeking a Sales Manager to join our team and help drive our continued success.Key...

  • Manager, Business Planning and Analytics

    2 weeks ago

    Ajax, Ontario, Canada VW Credit Full time

    Canada-Ontario-AjaxAs the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet...

  • Brand Manager Toothbrush

    2 weeks ago

    Ajax, Ontario, Canada Colgate Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognized brand names as Colgate, Palmolive, Softsoap, Irish...

  • Store Manager

    2 weeks ago

    Ajax, Ontario, Canada GUESS?, Inc. Full time

    Are you passionate about fashion and retail management? GUESS?, Inc, a global lifestyle brand famous for its trend-setting apparel and accessories, is seeking a dynamic and experienced Store Manager for our Ajax location. As a Store Manager, you will be responsible for leading a team, driving sales, and delivering an exceptional customer experience.Store...

  • Sales Manager

    2 weeks ago

    Ajax, Ontario, Canada Jaguar Land Rover Lakeridge Full time

    Are you looking to make a jump in your career and want to join one of the strongest premium brands in the market today? Look no further than Jaguar Land Rover Lakeridge. We are a community-oriented dealership focused on providing the ultimate experience to our clients within a positive team environment.If you like what you are hearing, then we want to hear...

  • Store Manager

    2 weeks ago

    Ajax, Ontario, Canada EightSix Network Inc Full time

    Are you passionate about fashion and retail management? GUESS?, Inc, a global lifestyle brand famous for its trend-setting apparel and accessories, is seeking a dynamic and experienced Store Manager for our Ajax location. As a Store Manager, you will be responsible for leading a team, driving sales, and delivering an exceptional customer experience. Store...

  • Regional Manager

    2 weeks ago

    Ajax, Ontario, Canada Cash 4 You Corp. Full time

    Your ImpactThe Regional Manager is responsible for driving revenue, results and customer experience across a designated territory of branches. The Regional Manager will hire, train, and develop effective teams, shape and execute operational standards, and work with cross-functional partners to develop business planning and the regional strategy. Ultimately,...