Customer Service

1 week ago

Oakville, Ontario, Canada Britnell Full time

Are you a natural 'people person?' Do you love helping others, particularly when it comes to healthcare needs? We are looking for a new individual to contribute to our productive, upbeat team for the summer The Customer Service Agent will answer customer inquiries, provide product knowledge, and process orders.

You'll become a product expert in the range of Healthwick and Geri Fashions' products, incontinence supplies, other medical items and adaptive clothing.


We should note that there is a potential opportunity to stay working on the team into the fall, for those that aren't returning to school.


Like what you hear so far? Please submit a brief description along with your resume, telling us a little more about you and why you chose us

Why Work at Britnell?

Flexible Schedule - Looking for a summer job but also want to spend some days outdoors? We understand the importance of work/life balance and are happy to work with you to create a schedule for up to 2 weeks time off, that works for both you and the business.

Room for Growth - As a growing company we offer the opportunity for you to grow with us Start this summer in one position, demonstrate your strengths, and we may welcome you back to work closer with management or on another part of the business that sparks your interest next year. In fact, we are thrilled to have some of our students from last year joining us for summer, round 2

Summer Students Love Working with Us - Rest assured that you will be a part of a diverse team that includes members of our permanent staff along with other summer students. Take this opportunity to connect with young adults from various backgrounds and make a new friend or two

Our office is conveniently located in Oakville, and our environment is friendly, casual and family-oriented.

Our teams work together to support each other and focus on providing the best service and value to our customers.

Hours of this role fall between 9:30am and 5:00pm, Monday to Friday.

What You Bring to the Table:

In this role, you will:

  • Become a 'Product Expert' in the range of Healthwick products (adult diapers, catheters, ostomy, and medical support products) & our adaptive clothing line for Geri Fashions
  • Enter detailed customer information and order notes into the online ordering system and work with Excel (Google Sheets) and other software
  • Ensure customerrelated issues are resolved in a timely and professional manner, escalating important customer issues as required
  • Disseminate customer ideas/suggestions to individuals within the Healthwick team
  • Manage requests for new products as suggested by customers
  • Contribute to our upbeat and busy employee culture with a great sense of humour

Required Skills_:
_

  • Must be fully fluent in English (written and oral) with excellent communication skills
  • Must be able to easily learn new product information, and offer it in a frank and professional manner
  • Strong computer skills (Excel, Word, Google docs, Gmail) and the ability to type with attention to detail
  • Ability to prioritize tasks, problem solve and allot time effectively
  • Highly motivated, energetic, and friendly with a strong compassion for customers

Who Are We?
Britnell Ventures is an Oakville based company managing a collection of e-commerce brands in the senior care market.

We look to give people the products they need, delivered direct-to-home, and are always looking at new markets to grow into.

With this focus on growth, we are often in need of new people to join our team of curious, intelligent, hard-working individuals.


Please be aware:

Job Types:
Full-time, Fixed term contract

Salary:
$17.00 per hour

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Oakville, ON: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • English (required)

Work Location:
One location

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