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Consumer Call Center Representative

3 months ago

Scarborough Village, Ontario, Canada Groupe SEB Full time

MISSION:

  • Build a rapport with consumers to understand the problem and solution
  • Create Canada Post ship labels to support consumer product repairs
  • Database correspondence in our Saleforce system
  • Learn the basic operation of all product categories
  • Enter SAP sales orders to consumers
  • Process POS payments
  • Handle consumer claims information gathering and correspondence
  • Warranty issues
  • Report on quality issues and trends
  • Support consumer escalation issues

PROFILE:

MAIN SKILLS REQUIRED:

  • Years Experience 1 year plus customer service experience


 Education Experience
  • Post Secondary required
  • Very good communicator, able to maintain a calm and professional manner in difficult consumer situations.
  • Bilingual, fluent in English and French (written and oral)
  • Able to work in a team environment to support and strive for continuous improvement
  • Organized, and able to monitor and track situations.
  • Prior experience in a call center is not a requirement, however, is favorable
  • Knowledge of SAP is favorable, however not a requirement
  • Knowledge of Salesforce is favorable, however not a requirement
LI-Hybrid