Urgent Search E-Commerce Customer Service Représentative

2 weeks ago

Montreal, Quebec, Canada TalentStay Full time
Job Title: E-Commerce Customer Service

Location: Montreal

Employment Type: Full-time, in-person

Salary Range: $25/hour

Hours: 40 hours per week, Monday to Friday from 10 am to 6 pm

About Our Client's Boutique:

Founded in 1975, our client's boutique is a fashion destination in the heart of Montreal, offering an exclusive selection of Canadian and international brands. We are committed to providing exceptional customer service and personalized fashion advice for every woman seeking style.

Job Description:

- Manage customer interactions across various channels such as phone calls, online chat, and emails.
- Assist customers with their inquiries, including providing tracking numbers, creating and providing return labels within specified deadlines.
- Process merchandise returns, assessing their eligibility for refund or credit note, and reintegrating items into the website inventory.
- Handle the reception, opening, and storage of supplier stock while maintaining accurate inventory on the Shopify platform.

Required Qualifications:

- Proficiency in French and English (bilingualism required).
- Excellent computer skills.
- Ability to write quickly and effectively in both languages.
- Aptitude for handling delicate situations and addressing customer complaints with empathy.

Disqualifying Criteria:

- Prior experience in the E-commerce sector.
- Previous experience in customer service.
- Familiarity with using the Shopify platform.
- Intermediate to advanced skills in Microsoft Excel.
- Punctuality and organizational skills.

If you are passionate about customer service and want to be part of a dynamic team, send us your CV today for immediate consideration.

—

Titre du poste: Service Client E-Commerce

Localisation: montréal

Type d'emploi: Temps plein, en personne

Échelle Salariale: 25$/h

Horaire: 40h/Semaine, Lundi au Vendredi de 10h a 18h

À propos de la Boutique de notre client:

Fondée en 1975, la Boutique de notre client est une destination mode au cœur de Montréal, offrant une sélection exclusive de marques canadiennes et internationales. Nous sommes déterminés à fournir un service client exceptionnel et des conseils mode personnalisés pour chaque femme à la recherche de style.

Description du poste:

- Gérer les interactions clients sur divers canaux tels que les appels, le clavardage en ligne et les courriels.
- Assister les clients dans leurs requêtes, notamment en leur fournissant des numéros de suivi, en créant et en fournissant des bordereaux de retours dans les délais impartis.
- Effectuer le traitement des retours de marchandise, en évaluant leur éligibilité pour remboursement ou note de crédit, et en réintégrant les articles dans l'inventaire du site web.
- Assurer la réception, l'ouverture et le rangement du stock des fournisseurs tout en maintenant un inventaire précis sur la plateforme Shopify.

Qualifications requises:

- Maîtrise du français et de l'anglais (bilinguisme requis).
- Excellentes compétences en informatique.
- Capacité à rédiger rapidement et efficacement des courriels dans les deux langues.
- Aptitude à gérer les situations délicates et à traiter les plaintes des clients avec empathie.

Critères rédhibitoires:

- Expérience préalable dans le secteur du Commerce en ligne (E-commerce).
- Expérience antérieure dans le domaine du service à la clientèle.
- Familiarité avec l'utilisation de la plateforme Shopify.
- Compétences intermédiaires à avancées en Microsoft Excel.
- Ponctualité et sens de l'organisation.

Si vous êtes passionné par le service client et que vous souhaitez faire partie d'une équipe dynamique, envoyez-nous votre CV dès aujourd'hui pour considération immédiate.

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