Program Assistant

1 week ago

Kingston, Ontario, Canada Queen's University Full time
Program Assistant

About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting.

We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

A Brief Overview
This position supports educational initiatives and clinical sessions, working within the Experiential Learning/Simulation Centre in Queen's Health Sciences.

This position acts as a first point of contact and answers, redirects, or escalates program administration questions from faculty, staff, parents and/or students.

This position provides administrative support including scheduling, meeting coordination, preparing agendas, minutes, data entry, filing, reception, mail distribution, printing and distributing materials, updating directories and/or maintaining office supplies.

This position generates a variety of program documents including reports, agendas, meeting minutes, letters of permissions and/or correspondence. This position also assists with planning program events.

The schedule for this position requires the incumbent to work variable hours, including regular attendance at early morning meetings.

Job Description:

What you will do Acts as a first point of contact and answers, redirects, or escalates program administration questions from faculty, staff, parents and/or students.

  • Provides administrative support including scheduling, meeting coordination, preparing agendas, minutes, data entry, filing, reception, mail distribution, printing and distributing materials, updating directories and/or maintaining office supplies.
Generates a variety of program documents including reports, agendas, meeting minutes, letters of permissions and/or correspondence.

Supports the exam process through scheduling, arranging accommodations, securing and setting up rooms, providing supplies, using grading software, scheduling proctors and/or submitting final grades.

Records and follows-up on the collection and/or distribution of evaluations.

Assists with planning and/or executing of events including learning events, seminars, academic sessions, training sessions, conferences, video-conferencing rounds, orientations, parties, and/ or retreats.


  • Maintains and updates department website and/or community website. Prepares and inputs data for casual employee payroll.
  • Builds and maintains a reference library/database of course equivalencies at other institutions.

Required Education

  • Two-Year Community College Diploma.

Required Experience

  • More than 1 year and up to and including 2 years of experience.
Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

  • Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
  • Provide information that requires technical or administrative explanation or interpretation.
  • Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.
  • Manage own work effectively and follows through on commitments, using the available resources.
  • May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.
  • Resolve recurring problems and situations using established procedure and guidelines.
  • Bring forward problems, obstacles or challenges to work completion in a timely manners so deadlines continue to be met.
  • Break down concrete issues into parts and selects best solution from clear alternatives and past practices.
  • Acknowledge and respect diverse cultural traditions and beliefs.
  • Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.
Employment Equity and Accessibility Statement

Skills

Reference

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