Program Associate

2 weeks ago

Kingston, Ontario, Canada Queen's University Full time
About Queen's University

Queen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting.

We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us
Job Summary

A Brief Overview


This position acts as a point of contact and disseminates course-related information to departmental program assistants, instructors, teaching assistants and students.

This position supports course content improvement and assists in the development or revision of course material. This position provides course administration support which includes workflow, course enrollments, room booking, scheduling activities, recordkeeping, and grade recording.


This position acts as a point of contact and disseminates course-related information to departmental program assistants, instructors, teaching assistants and students.

This position supports course content improvement and assists in the development or revision of course material. This position provides course administration support which includes workflow, course enrollments, room booking, scheduling activities, recordkeeping, and grade recording. This position provides advice to students on academic program planning. This position also directs, allocates and supervises the work of other staff.

Job Description:

What you will do
Acts as a point of contact and disseminates course-related information to departmental program assistants, instructors, teaching assistants and students.


Supports course content improvement, designs project topics, and assists in the development or revision of course material such as syllabi, assignment descriptions, and rubrics.

Provides course administration support which includes workflow, course enrollments, room booking, scheduling activities, recordkeeping, and grade recording.

Facilitates orientation and training for the instructional team on policies and procedures.

Coordinates the schedules of the teaching assistants and lab facilitators.

Monitors the work of instructors to ensure that course materials are revised, posted on time, accurate and reliable.

Maintains database of central course materials such as checklists, quizzes, lab guides, rubrics, and exam banks.

Collects, analyzes, and reports on student experience surveys.


Provides advice to students on matters such as academic program planning, course selection, degree requirements, accommodations, schedule conflicts, and policies and procedures.

Coordinates with the undergraduate office for exam accommodations.

Directs, allocates and supervises the work of other staff. Required Education
Master's Degree or equivalent. Required Experience
More than 2 years and up to and including 3 years of experience. Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.

Provide consultation and advice on non-straightforward and/or complex issues.

Interaction with others requires interpersonal skills and the ability to understand and influence.

Adapt messages to meet the needs of the intended audience.

Build relationships, trust and credibility.

Manage own work, train and review the work of the team to see commitments through to completion.

Sets work priorities and direction, supporting the team in achieving goals and objectives.

Participate in project team meetings and develop team project plans.

Lead procedural or technological change within a unit.

Identify new problems and seek information and input to fully understand the cause of problems.

Identify opportunities to improve the effectiveness and efficiency of work processes.

Draw logical conclusions and provides opinions and recommendations.


Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.

Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.


Monitor and assess output and the quality of work from team members and recommend need for formal training or development plans to management and identify possible performance and/or disciplinary issues.

Employment Equity and Accessibility Statement

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