Program Administrator
1 week ago
About Queen's University
Queen's University is a prominent Canadian research university known for its exceptional student learning environment and diverse employment opportunities. The university values equity and diversity, encouraging applications from individuals representing various groups such as women, ethnic minorities, Indigenous peoples, persons with disabilities, LGBTQ+ community members, and others reflecting Canada's multicultural society.
Come join our team
Job Title: Program Administrator
Company: Queen's University
Job Summary
A Brief Overview
Reporting to the Operations Manager, the Program Administrator plays a vital role in providing reception, administrative, and operational support to the Commerce Program and Certificate in Business (CIB). They are the primary point of contact for visitors, offering support to students, alumni, faculty, and staff. Utilizing tools like PeopleSoft and Microsoft Office, the Program Administrator ensures efficient office operations, delivering high-quality customer service.
The role involves administering the undergraduate program, offering academic advising, managing registrations, handling financial tasks, supporting faculty, and more. The Administrator also aids in maintaining academic records, managing scholarships, and assisting students with academic challenges.
Job Description
What you will do
- Provide daily administration and operation support to the undergraduate program.
- Offer academic advising for undergraduate students.
- Administer the registration process and provide necessary support.
- Manage data for timetabling activities and oversee instructor preferences.
- Maintain student progress records and handle accounting tasks.
- Support faculty in developing and managing online courses.
- Identify eligible recipients for awards and scholarships.
- Act as the first point of contact for inquiries.
- Assist with various administrative tasks and student support activities.
- Update departmental information on various platforms.
- Participate in planning and community program development.
Required Education
- Three-year Community College Diploma or Three-Year Bachelor's Degree, or equivalent.
Required Experience
- More than 2 years and up to and including 3 years of relevant experience.
- Experience in client/customer service is beneficial.
- Experience in writing and administrative support is advantageous.
- Experience in educational institutions is a plus.
- Experience advising students is valuable.
- Equivalent combinations of education and experience will be considered.
Job Knowledge and Requirements
- Demonstrate technical and work process knowledge.
- Provide technical explanations to others.
- Handle challenging situations effectively.
- Adapt messages to suit different audiences.
- Manage own work and potentially oversee others.
- Participate in project planning and problem-solving activities.
- Identify areas for improvement in work processes.
- Respect diversity and promote inclusivity.
- Awareness of relevant legislation and regulations.
Employment Equity and Accessibility Statement
Queen's University encourages applications from diverse candidates and is committed to fostering equity and diversity in the workplace. Support is provided to applicants with disabilities throughout the recruitment process. Priority is given to Canadian citizens and permanent residents in line with immigration requirements.
Join our team and be part of a supportive and inclusive community at Queen's University
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