Customer Service Manager

7 days ago


Surrey, British Columbia, Canada Carzone Motors Ltd Full time

Education:
Secondary (high) school graduation certificate

  • Experience: 1 year to less than 2 years

Tasks:

  • Manage staff and assign duties
  • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
  • Determine merchandise and services to be sold
  • Implement price and credits policies
  • Locate, select and procure merchandise for resale
  • Develop and implement marketing strategies
  • Plan budgets and monitor revenues and expenses
  • Determine staffing requirements
  • Resolve problems that arise, such as customer complaints and supply shortages
  • Plan, organize, direct, control and evaluate daily operations
  • Recruit, hire and supervise staff and/or volunteers

Supervision:

  • 34 people
  • 510 people

Work conditions and physical capabilities:

  • Fastpaced environment
  • Work under pressure
  • Attention to detail
  • Combination of sitting, standing, walking

Personal suitability:

  • Hardworking
  • Positive attitude
  • Time management
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week


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