Current jobs related to Customer Service Manager - Surrey, British Columbia - Finning Canada
-
Customer Service Manager
1 day ago
Surrey, British Columbia, Canada Carzone Motors Ltd Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our organization, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.Key Responsibilities:Team Management: Manage and supervise a team of...
-
Customer Service Manager
24 hours ago
Surrey, British Columbia, Canada Carzone Motors Ltd Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our organization, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.Key Responsibilities:Team Management: Manage and supervise a team of...
-
Customer Service Manager
2 days ago
Surrey, British Columbia, Canada Carzone Motors Ltd Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our organization, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.Key Responsibilities:Team Management: Manage and supervise a team of...
-
Customer Service Manager
3 days ago
Surrey, British Columbia, Canada Carzone Motors Ltd Full timeJob Title: Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our organization, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.Key Responsibilities:Team Management: Manage and supervise a team of...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada Carzone Motors Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our company.Key ResponsibilitiesStaff Management: Manage a team of...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada Carzone Motors Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our company.Key ResponsibilitiesStaff Management: Manage a team of...
-
Customer Service Manager
2 days ago
Surrey, British Columbia, Canada A-1 Trusses Ltd. Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for overseeing the customer service team, ensuring that all customer inquiries are handled efficiently and effectively.Key ResponsibilitiesTeam Management: Supervise and manage a team of customer service...
-
Customer Service Manager
2 days ago
Surrey, British Columbia, Canada A-1 Trusses Ltd. Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for overseeing the customer service team, ensuring that all customer inquiries are handled efficiently and effectively.Key ResponsibilitiesTeam Management: Supervise and manage a team of customer service...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada Carzone Motors Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesStaff Management: Manage and supervise a...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada Carzone Motors Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at Carzone Motors Ltd. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key ResponsibilitiesStaff Management: Manage and supervise a...
-
Customer Service Manager
2 days ago
Surrey, British Columbia, Canada A-1 Trusses Ltd. Full timeJob Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Team Leadership: Lead and manage a team of...
-
Customer Service Manager
3 days ago
Surrey, British Columbia, Canada A-1 Trusses Ltd. Full timeJob Title: Customer Service SupervisorWe are seeking a highly skilled Customer Service Supervisor to join our team at A-1 Trusses Ltd. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Team Leadership: Lead and manage a team of...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada CAN ASIA ENTERPRISES LTD. Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our team at CAN ASIA ENTERPRISES LTD. As a key member of our retail operations team, you will be responsible for leading our sales team and ensuring exceptional customer service experiences.Key ResponsibilitiesStaff Management: Manage and supervise a team of...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada CAN ASIA ENTERPRISES LTD. Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our team at CAN ASIA ENTERPRISES LTD. As a key member of our retail operations team, you will be responsible for leading our sales team and ensuring exceptional customer service experiences.Key ResponsibilitiesStaff Management: Manage and supervise a team of...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada CAN ASIA ENTERPRISES LTD. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at CAN ASIA ENTERPRISES LTD. As a key member of our retail operations team, you will be responsible for leading our sales team and ensuring exceptional customer service experiences.Key ResponsibilitiesStaff Management: Manage and supervise a team of sales...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada CAN ASIA ENTERPRISES LTD. Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at CAN ASIA ENTERPRISES LTD. As a key member of our retail operations team, you will be responsible for leading our sales team and ensuring exceptional customer service experiences.Key ResponsibilitiesStaff Management: Manage and supervise a team of sales...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada Puri Carpet & flooring Ltd Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Supervisor to join our team at Puri Carpet & Flooring Ltd. As a key member of our sales team, you will be responsible for overseeing the daily operations of our customer service department.Key ResponsibilitiesTeam Management: Supervise and coordinate the activities of 3-4...
-
Customer Service Manager
4 days ago
Surrey, British Columbia, Canada Nagra Insulation Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Nagra Insulation Ltd. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department.Key ResponsibilitiesLeadership and Supervision: Supervise a team of customer service representatives and...
-
Customer Service Manager
4 days ago
Surrey, British Columbia, Canada Nagra Insulation Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Supervisor to join our team at Nagra Insulation Ltd. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service department.Key ResponsibilitiesLeadership and Supervision: Supervise a team of customer service representatives and...
-
Customer Service Manager
2 weeks ago
Surrey, British Columbia, Canada 555 Wireless Ltd. Full timeAbout the RoleWe are seeking a highly skilled Sales Supervisor to join our team at 555 Wireless Ltd. as a key member of our retail sales team.Key ResponsibilitiesAssign Sales Tasks: Oversee the daily activities of sales staff, ensuring they are meeting sales targets and providing excellent customer service.Merchandise Management: Authorize returns, manage...
Customer Service Manager
3 months ago
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Responsible for both the daily field & shop repair execution, and customer interaction of the branch and the delivery of branch goals and objectives; in addition to adhering to Finning's Customer Service Commitment and Service Excellence Operational process.
This includes providing clear and effective leadership, demonstrating a healthy and safe work environment for all branch employees, and facilitating targeted levels of customer satisfaction.
Job Description:
Major Job Functions:
Safety Leadership - lead, demonstrate and champion a healthy and safe work environment and culture for all branch employees, contractors and customers.
- Ensure that all safety practices and policies and compliance requirements are followed, employees hold and maintain the appropriate safety training required for their position, monthly spot audits are conducted and that at a minimum, safety TRIF and LTI targets are met, while always striving for zero
People Leadership - demonstrate clear and effective leadership to branch employees through role and responsibility guidance, performance management, coaching and mentoring and supporting growth, development and training opportunities.
- Provide quality, timely feedback to individuals through formal and informal conversations to support the performance management process
- Share Employee Opinion Survey (EOS) results, solicit feedback, develop and post an action plan on the Action Planning website.
- Responsible for reviewing the monthly metrics related to People, Quality, Velocity and Cost with branch employees
- Manage the successful execution of Finning's Service Excellence Operational process and customer service commitment within the branch
- Owns successful execution on the customer contract (if applicable)
- Direct timely resolutions to customer issues and goodwill settlements
- Responsible for investigating service eforms related to variances, service warranty and service redo
- Actively purse monies from CAT recoveries
- Responsible for maximizing recovery of components from CAT and OEM
Specific Skills:
- Exceptionally strong interpersonal skills
- Strong written and verbal communication and presentation skills
- Proven leadership, coaching, mentoring, people and team development skills
- Strong analytical, problem solving and decision making skills
- Proven Financial business acumen
- Proven relationship management skills with a strong customer focus
- Leadership for Safety Excellence Training
- Strategic business planning
Knowledge:
- Thorough understanding of labor relations and grievance resolution process
- Strong understanding of parts and service processes and systems, Finning's work order cycle, sales processes, warranty offerings and goodwill practices
- Understanding and adheres to Finning policies and procedures
- Comprehensive understanding of the operational processes, issues, challenges, best practices, people and customers within the industry
- Business acumen and financial planning, budgeting and forecasting knowledge
- Finning's products, services and industry segments, Customer Service Commitment, Service Excellence Operational Excellence
- Performance Management and Performance Improvement Plan (PIP) processes and the principles of high performance leadership
Experience:
- 810 years of previous supervisory or leadership experience
- Previous experience on the repair and execution side of business
- Strong mechanical aptitude to expand technical expertise knowledge base and gain experience
Accountability:
- Accountable for ensuring the training of employees and check regularly to ensure they are using equipment properly and following safe work procedures
- Accountable for creating quality career learning plans and performance objectives aligned with the business strategy and supported through the year with quality informal and formal conversations.
- Accountable for developing, maintaining and fostering a healthy relationship with the union and unionized employees
- Accountable for working towards a Caterpillar 4 Star rating
- Accountable for managing service trucks and National Safety Code (NSC) compliance
People (Safety)
- Service TRIF, Near miss reports, NSC compliance, Service EOS Engagement Roll up and Performance Plan Completion
Quality
- Service NPS, Service Letter Completion, Labor Recovery, Variance
Velocity
- Aged SWIP%, Accounts Receivable
Cost
- Service Revenue, SG&A%, Gross Profit%, Service Goodwill
