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Program Assistant

3 months ago

London, Ontario, Canada Western University Full time

Classification & Regular Hours:

Hours per Week: 35

Salary Grade:
Level M

Please note, this is a temporary contract opportunity covering a leave of absence.

Secondments are Welcome:

Click here for more details on secondment opportunities.

About Western:

About Us:


The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.


Responsibilities:

Qualifications:

  • Education:
  • University Degree, preferably from Western University

Experience:

  • 3 years' related experience in a service and teamoriented office environment
  • Experience in Registrarial Services
  • Experience with PeopleSoft Higher Education System and document imaging software preferred
  • Previous experience in admissions would be an asset

Knowledge, Skills & Abilities:

  • Excellent verbal and written communication skills including the ability to deal with upset clients, sensitive and confidential situations in a professional and courteous manner
  • Ability to write clear, concise procedural documentation
  • Knowledge of the Ontario Secondary School education system, postsecondary system and university environment
  • Initiative for consultative review and evaluation of work processes along with associated ability to implement changes for ongoing improvements to services within the area
  • Excellent organizational skills, attention to detail and the ability to balance competing priorities
  • Competency to maintain confidentiality and treat sensitive information with discretion
  • Ability to establish rapport with people from diverse backgrounds
  • Ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
  • Ability to multitask and maintain an organized and effective personal work environment
  • Adapts readily and effectively to changing priorities and demands
  • Strong mathematical and analytical skills to complete accurate calculations
  • Ability to perform in an open office with demonstrated ability to deal with frequent distractions and interruptions while processing a high volume of data and inquiries
  • Ability to process large amounts of information and input data into databases with a high degree of speed and accuracy, and follow formal business practices with high attention to detail
  • Intermediate proficiency required in Microsoft Office with the ability to learn quickly and adapt to new policies, procedures and technology in a rapidly changing environment
  • Strong record of teamwork with the motivation and ability to work independently with little supervision
  • Familiarity with the university environment including first entry programs and admission policies would be an asset

Union Statement:

Western Values Diversity:

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.