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Operations Manager
4 months ago
Alchemy are a working with a reputable moving company based in Toronto that specializes in providing easy relocation services to both people and companies. Their goal is to deliver effective, well-planned, and client-focused moving services.
You will be essential to managing and streamlining the moving operations in Toronto as an Operations Manager. You will oversee properly managing teams and resources to guarantee a seamless, effective, and superior moving service. Key Responsibilities:- Oversee the hiring, training, scheduling, and performance reviews of a group of moving employees.
- Ascertain that the group follows safety protocols and corporate rules, is driven, and has the necessary tools.
- Simplify movement procedures to improve productivity and operational effectiveness.
- Create and put into action plans to enhance productivity, economic efficiency, and resource usage.
- Serve as the main point of contact for customers, guaranteeing top-notch support and swiftly and competently handling any questions or issues.
- Work together with the customer service and sales departments to meet and beyond client expectations.
- Plan and schedule the logistics and scheduling of the moving process, including the equipment allotment, transportation, and route planning.
- In charge of inventory management, make sure that all moving materials and equipment are accurately tracked and accountable for.
- Establish and uphold quality standards to fulfil or surpass industry norms and customer expectations.
- To make sure that set policies and procedures are being followed, conduct routine audits and quality checks.
- Keep an eye on operational budgetary allotments and expenditures and offer suggestions for cost containment and budget optimisation.
- To guarantee accurate financial reporting and adherence to financial goals, collaborate closely with the finance department.
- Maintain adherence to safety laws, rules, and industry standards while encouraging a safety-conscious culture among team members.
- To ensure that every employee works in a safe workplace, adopt and uphold best practises.
- Demonstrated expertise in operations management from a moving or logistics company.
- A bachelor's degree in operations management, business administration, or a similar discipline.
- Strong communication, organising, and leadership abilities.
- Outstanding ability to solve problems and pay attention to details.
- Familiarity with software and technologies unique to the sector.
- Experience of dealing with laws and practises pertaining to moving services.
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