Student Services Assistant

1 week ago

Toronto, Ontario, Canada University of St. Michael's College Full time

UNIVERSITY OF ST. MICHAEL'S COLLEGE

JOB OPPORTUNITY

Position Title:

Student Services Assistant

Supervisor:

Director, Office of Dean of Theology

Department:

Faculty of Theology

Hours:

9 a.m. to 5 p.m. (35 hours per week)

Terms:

6-Month Contract, Full Time

Compensation:

$1,211.41 per week

Posting Date:

February 17, 2023

Closing Date:

March 10, 2023

Attention:
Human Resources

PROFILE
The University of St.

Michael's College, federated with the University of Toronto, is a Catholic institution of higher learning founded by the Congregation of St.

Basil, whose motto, "Teach me goodness, discipline and knowledge," sets the tone for campus life.

Committed to the pursuit of knowledge, meaning and truth, USMC is a dynamic center where Catholic intellectual thought thrives in a context of academic freedom and rigorous debate.

The University of St. Michael's College boasts a large and dynamic undergraduate division, an acclaimed Regis St. Michael's Faculty of Theology and one of the busiest and most important libraries on the University of Toronto campus.

***
JOB RESPONSIBILITIES

  • Assists in responding to student inquiries, including but not limited to the Regis St. Michael's financial aid program, admissions inquiries, course registration and payment of fees.
  • Creates and manages applicant/student folders.
  • Provides referrals to other services; advises prospective students on admissions procedures; advises students on tuition and fee refund issues as well as interpreting tuition policies.
  • Informs, assists and interprets transfer credit policies and decisions to students and advisors.
  • Assists students understand and navigate program/course work extension process.
  • Provides information on the annual course offerings and program information from the Regis St. Michael's websites.
  • Recommends updates to the Regis St. Michael's web pages.
  • Investigates exceptions to policies and works with the Registrar, Recruitment and Enrollment Officer or program advisors to determine or clarify an interpretation or exception of a rule.
  • Supports and provides backup to the Office of Dean of Theology and Student Services staff as required.
  • Assists with recruitment efforts, organizing and attending on campus events, and occasionally off campus recruiting events, sometimes during nonregular office hours.
  • Monitors social media channels for content and accuracy, including but not limited to the listserv to students, Twitter, Instagram, and others.
  • Administers online course evaluations, including the collecting and archiving of results.
  • Serves as liaison with other college units on eventrelated matters (food services, facilities, conferences).
  • Attends and participates in regularly scheduled staff meetings.
  • Ensures that the Director, Office of Dean of Theology, Registrar, Recruitment and Enrollment Officer are kept aware of issues that require attention.
  • Provides administrative and support for Regis St. Michael's lectures and events, as needed, including but not limited to support for directors of academic institutes or annual lectures and convocations.

Other

  • May be asked to assist with other office functions as required.
  • Participates in professional development activities in consultation with or as requested by supervisor.

SKILLS/QUALIFICATIONS

  • One to three years working in a related, serviceoriented capacity in a postsecondary environment.
  • Toronto School of Theology or University of Toronto experience preferred.
  • Working knowledge of ROSI/ACORN, Crush FTP, Quercus and related features is a definite asset.
  • Demonstrated ability to work under pressure, meet deadlines, be flexible and work independently.
  • Ability to work well in a crosscultural environment.
  • Excellent oneonone and large group communication and presentation skills.
  • Skill establishing and maintaining effective working relationships.
  • Demonstrated initiative.
  • Must possess and demonstrate a high attention to detail and provide proper interpretation or investigation of regulations; requires ability to use good judgment, tact, and diplomacy skills on a regular basis; will have some encounters with students in crisis.
  • Ability to compose brief, clear, and correct text in conventional English.
  • Ability to deal effectively and tactfully with students, administrators, employees, representatives of other educational institutions, agencies, and the public
  • Attention to detail, organized, articulate, conscientious, diplomatic; good listener; good judgment; reliability; service oriented with a friendly manner.
  • Some experience creating, posting, and managing social media and web content.
  • Ability to use a personal computer, photocopier, scanner.
  • Ability to create and edit documents in Microsoft Office 365, in particular Excel, Word, Power Point and Sharepoint; and Adobe Acrobat.
  • Time management under deadlines at busy times of year dealing

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