Matching Coordinator
7 days ago
- families in the GTA for over 2 decades. We're a small company dedicated to working hard. If_
- you're looking for a fast paced, dynamic environment, we're hiring a Matching Coordinator._
The matching coordinator will report to the office manager and assist the office in pairing incoming students with our established host families, prepare and keep updated records of host payments and accounting reports while liaising between the registrars and school staff.
- Assessing the needs of the matching department, through planning, and strategizing
- Preparing weekly host cheques and bimonthly payment reports
- Researching and finding the best possible match for incoming students
- Pitching and upselling prospective student to hosts
- Providing guidance and support to hosts
- Handling challenging calls and problemsolving while staying objective and calm
- Assessing and prioritizing student arrivals
- Liaising between New Host department and management to ensure that matching department needs are met
- Maintaining database through ongoing updating
- Doublecheck matches to ensure host/student needs, preferences and requirements have been met
- Troubleshoot cancellations and/or matches that need to be revised
The Matching Coordinator must have:
- A friendly and professional phone manner
- Strong interpersonal and communication skills including conflict resolution
- Diplomatic and customer serviceoriented attitude
- Exceptional attention to detail
- The ability to multitask, set priorities and manage time efficiently
- Able to work under pressure, meet deadlines and possess strong problemsolving skills
Additional Duties;
- Emergency Phone _ The emergency phone will be rotated among staff members on a biweekly basis during the fall/winter season and weekly during the spring/summer season.
Benefits:
- Extended health care
- After Probationary Period Completed
- Casual Dress Code
NOTE:
There is no parking available on-site. Paid parking is available in the area.
STUDENT HOMESTAY SERVICE INC.
Salary:
From $40,000.00 per year
Benefits:
- Casual dress
- Extended health care
Schedule:
- Day shift
- Monday to Friday
- Night shift
- On call
- Weekend availability
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- On a scale between being the highest), how do you rank your organizational skills and memory recall?
- What is the best way to handle a "no"?
- What are your thoughts on Van Halen's Brown M&Ms?
Education:
- Bachelor's Degree (preferred)
Experience:
- Client Care (acquisition, retention & support): 1 year (required)
Work Location:
Hybrid remote in Toronto, ON
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