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Operations Support Analyst, Ai and Rpa

3 months ago

Edmonton, Alberta, Canada ATB Financial Full time

OUR BOTTOM LINE IS DIFFERENT.
There's something special about working at ATB, and it's been recognized on every top employer list that matters.

Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work.

Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.

Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Department:
AI Operations

Job Number:
REQ6313

Paygrade:
K/L - OTH

System Title:
Software Developer 6/7

Positions available: 1

Leader Name:
Daniel Arogundade

Work Arrangement:

Hybrid: You'll work both remote and onsite, where time onsite is based on your job accountabilities and performance objectives.


Key Responsibilities

  • Support Robotic Process Automations (RPA), ML models and Application Platforms.
  • Perform code refactoring, optimization, deployment,testing and monitoring.
  • Provide ongoing operational support including upgrades, defect fixes and any process change activities.
  • Collaborate with other support teams at all levels to foster successful partnerships critical to service delivery.
  • Participate in AI/ML solution design, product testing/test automation and validate operational test procedures.
  • Assume full ownership of new technology solutions or PoCs where applicable.
  • Participate or lead the documentation of project transition to operations.
  • Read and understand code (codecompetency) for diagnosis, escalation to tier teams.
  • Participate or lead the prioritization and resolution of escalations and take proactive steps to address root causes.
  • Participate or lead the estimation and forecasting of workload.
  • Implement initiatives for monitoring daytoday operational systems and resolve obstacles to service delivery.
  • Interact with all relevant technology services and operations teams in scheduling and implementing periodic maintenance of systems hardware and software, including supporting and/or leading hardware and software upgrades and system releases.

Requirements:

Accreditation

  • University degree in computer science, engineering, business, or related disciplines or an acceptable combination of education, experience and training.
  • Advance knowledge/expertise in Blue Prism Robotic Process Automation.
  • 3+ years experience with programming languages like Python, C#, VB.Net, Java or Bash.
  • 3+ years experience in infrastructure and information systems environment.
  • 2+ years of experience working with Agile methodology and tools such as Jira and Confluence.
  • Proficiency in structured and unstructured database languages (i.e. BigQuery, NoSQL, MS SQL).
  • 2+ years experience with cloud platforms such as GCP and AWS.
  • Basic understanding of tools used by data scientists and experience with software development and automation testing.
  • Basic experience with containerization such as Docker, Kubernetes and OpenShift.
  • Basic knowledge of Linux and Machine Learning frameworks such as scikitlearn, Keras, PyTorch, Tensorflow, etc.
  • Fundamental knowledge of ITIL and IT operational processes.
  • Advanced understanding of IT operational monitoring and automation systems.
  • Knowledge of data analytic and visualization tools like Tableau is an asset.
  • Blue Prism certification would be an asset.
  • Knowledge of Machine Learning Operations is an asset.

Key Relationships

  • Work with delivery squads, data platforms, AI platforms, data scientists, operations teams and technical thought leaders in AI.
  • Work crossfunctionally with all lines of ATB business, supporting internal AI and automation units as well as external vendors when applicable.
  • Work in close partnership with technology partners and the customer experience office.

Core Skills

  • Knowledge of products and services powered by machine learning algorithms and robotic process automations.
  • Strong analytical and critical thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB's environment.
  • Excellent interpersonal, communication, problemsolving and collaboration skills.
  • Decisive and selfdirected, comfortable working in a rapidpaced, constantly changing environment requiring the ability to manage and prioritize multiple priorities while achieving great results.
  • Ability to adapt to new responsibilities as assigned.

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying

Benefits
**Be great. Be you. Bel