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Field Operations Engineer

3 months ago

Edmonton, Alberta, Canada Cobalt AI Full time
About Cobalt AI Cobalt AI combines human expertise with advanced robotic technology and comprehensive solutions to effectively manage security incidents. Our dedicated team monitors and patrols sites around the clock to proactively prevent breaches, identify critical issues, and provide our clients with insights into their spaces, assets, and data. Our team consists of distinguished technologists and security experts, supported by leading investors. Cobalt AI has been recognized as a top workplace in the industry. We seek individuals who aspire to make a significant impact and contribute to a company celebrated for its engineering excellence, commitment to innovation, and customer focus. About The Role:
The Field Operations Engineer (FOE) is an individual well-versed in computer hardware who delivers exceptional customer service to our clients. The FOE acts as Cobalt's on-site representative and is part of our rapid-response field operations team, addressing hardware failures at client locations. Occasionally, FOEs participate in field projects and new robot implementations. This role is vital in ensuring our robots function optimally and our clients remain satisfied. Please note, this is not a remote position. Responsibilities
  1. Acquire in-depth knowledge of our robotic hardware to effectively service and maintain our machines (paid training will be provided).
  2. Collaborate with both technical and non-technical team members regarding field repairs and projects.
  3. Ensure that hardware malfunctions on our robots are resolved safely and promptly.
  4. Occasionally assist with field operation projects and new robot implementations.
  5. Be dispatched to client locations within your area to address hardware failures 1-3 times monthly (potentially more).
  6. Report to a Regional Project Manager for task assignments and delegation.
Ideal Candidate Profile
  1. Enthusiastic about robotics, artificial intelligence, and machine learning, with a willingness to learn.
  2. Familiar with hardware assembly and disassembly (a toolkit with basic hand tools will be provided).
  3. Knowledgeable about computer hardware and small electrical components (proprietary training will be provided).
  4. Excellent communication skills and comfortable collaborating on platforms such as Slack and Google Meet.
  5. Available during weekdays from 9 AM to 5 PM (flexible/on-call schedule).
  6. Open to supporting tasks that may occur after hours and on weekends (flexible/on-call schedule).
  7. Presentable and comfortable interacting with clients from major corporations.
  8. Passionate about delivering outstanding customer service.
Preferred Qualifications
  1. Experience with robotics.
  2. Background in computer hardware and electrical components.
  3. Experience in a fast-paced startup environment.
  4. Military or First Responder experience.
  5. Associate degree or higher.
Interested? Apply now
The Field Operations Engineer is a contractor position at Cobalt AI and is NOT a remote role. Compensation ranges from $20 to $50 per hour, depending on experience. Cobalt AI is an equal opportunity employer and values diversity within our workforce.