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Bell Person/concierge

3 months ago

Vancouver, British Columbia, Canada Rosedale on Robson Suite Hotel Full time

The Rosedale on Robson Suite Hotel Bell Services Department is looking for a reliable team member to join the Rosedale on Robson Team.

The position has varied shifts including, mornings, afternoons, and evenings on a daily basis.

Reporting directly to the Bell Services Supervisor, your duties will include the following:

  • Greet and open doors for guests in a friendly and professional manner
  • Assist guests with their luggage to and from their suites
  • Provide guests with information about attractions and events around the city
  • Provide guests with information about the hotel facilities and amenities
  • Provide luggage storage for registered guests while keeping proper claim records
  • Provide valet parking for registered guests when requested
  • Maintain a clean and professional appearance at all times
  • Report any incidents of guest dissatisfaction or unusual matters of significance to the appropriate manager
  • Comply with Rosedale on Robson policies and procedures to ensure guest and staff safety and security
  • Help identify unwanted person(s) and take appropriate action to remove them from the hotel property
  • Job Requirements/Qualifications:
  • Must have a good understanding and command of the English language
  • Ability to communicate effectively with others both verbally and written
  • Must have thorough knowledge of Vancouver and local attractions
  • A second language such as German would be an asset
  • Must be physically fit and able to stand for long periods at a time
  • Must be able to lift 50lbs.
  • Must have a valid drivers licence
  • A diploma or degree in the hospitality field would be an asset
  • Previous customer relations experience would be an asset
  • Must be able to legally work in Canada and have the appropriate documentation
  • Salary/Wage: Commensurate with experience + grats
  • Job Application Process:
Only those applicants with the necessary attributes and who make the short list will be contacted. No phone calls please

Thank you for considering this employment opportunity with the Rosedale on Robson Suite Hotel