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Technical Services Supervisor

3 months ago

Montreal, Quebec, Canada Oxford Properties Full time
Why join us?


Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused.

We get stuff done, and have fun doing it We take great pride in contributing to the communities where we live.

We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

Technical Services Supervisor - LaCité residential complex

Permanent full-time position located in Montreal


The goal of Oxford Properties Group's multi-residential property management is to provide a unique and industry-differentiated customer experience through the relentless pursuit of unparalleled customer satisfaction, innovation in marketing, leasing, staff professionalism, use of technology and property operations.

The Technical Services supervisor is an important position in the smooth running of a large residential complex, located in the McGill Ghetto / Plateau area of Montreal.

This person is responsible for the turnover work planning and general maintenance of the property.

This includes scoping turnover and occupied apartments, managing work orders, Capital expenditure and regular R&M expense control, maintaining relationships with contractors.

The Technical Services Supervisor must have a service-oriented approach, be able to respect tight timelines, have excellent communication skills and accept flexible work schedules, including month-end requirements (working - 4 weekends per year).

A positive attitude in a learning environment is essential, and participation in training workshops/seminars and business improvement will be required to ensure continuous improvement of the position.


Management and administration:

Inspect all move-out apartments and establish work and renovations to be done according to company procedures and standards - respecting budget guidelines and restrictions
Supervision of the work order process and regular follow-up with tenants.
Manage and establish work schedules to achieve rent readiness as per established timelines

Inventory management:
Tenders, orders, delivery follow-up.
Keep an expert eye on curb appeal and cleanliness. Regular quality control on all repairs and maintenance work.
Liaise with and provide support to Oxford's technical services team.

Manage a unionized team of around 15 people: heavy duty and light duty cleaners
Oversee onboarding and training of new staff and assist with HR matters
Ensure compliance with regular fire and life safety standards and health & safety procedures and protocols

Requirements:

  • 3 years of relevant experience, 1-2 years people management (unionized or non-unionized employees)
Post-secondary education
Industry experiences an asset (Residential)
Project management experience an asset

The ability to handle volume and stress and to work with a flexible schedule that could exceptionally include evenings, weekends and holidays.

A passion for excellence in customer service.
The ability to resolve resident issues in a timely and professional manner.
Strong interpersonal skills, excellent internal and external customer service, organizational and communication skills.

Proficiency in data entry and use of MS Office products: Word, Excel, Outlook.

Our story:

Oxford Properties Group ("Oxford") is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams.

Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners.

Oxford's owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs.

A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum.

Together with its portfolio companies, Oxford is one of the world's most active developers with over 80 projects currently underway globally across all major asset classes.

Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Grou