Band 2

6 days ago

Burnaby, British Columbia, Canada BC Public Service Full time

Posting Title- BAND - Operations Manager, Wholesale Customer Centre- Position Classification- Band 2- Union- N/A- Work Options- Location- Burnaby, BC V3J 1N3 CA (Primary)- Salary Range- $74, $105,000.

04 annually- Close Date- 12/7/2023- Job Type- Temporary (Auxiliary)- Temporary End Date- 2/28/2025- Ministry/Organization- BC Public Service -> Public Safety & Sol General- Ministry Branch / Division- BC Liquor Distribution Branch- Job Summary
About the BCLDB:

At the Liquor Distribution Branch (LDB) our vision of 'Service. Relationships.

Results.' is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.

The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C.

We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.


We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations - from supply chain logistics to high-tech solutions, and everything in between.

The LDB has been named one of BC's Top Employers 14 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.


The LDB Wholesale Operations team is responsible for the registration, procurement, customs clearance, selling and distribution of liquor products for the province of British Columbia.

Our stakeholders comprise approximately 800 suppliers, over 1500 retail outlets and 8000 licensed establishments.

Working in collaboration with our suppliers and agents, our vision is to provide a reliable and efficient service to support the success of our customers.


There are five key divisions within the business:
Supply Chain, Pricing, Imports, Customer Service and Distribution.

Each of our teams work closely in alignment with each other to provide a seamless customer experience and deliver our service goals.


About this role:


The Operations Manager, Wholesale Customer Service is responsible for directing the operations of all shifts in the Wholesale Customer Centre (WCC) in Burnaby in support of the LDB's service plan and is an integral part of the LDB's supply chain management.

This position is responsible for managing the operational functions of the WCC. This includes safety, quality, service levels, employee relations and the programs that support them.


This position is responsible for fostering and maintaining the customer care relationship with thirteen unique customer types that include up to 1,600 private sector wholesale liquor customers and the 198 LDB operated wholesale liquor customers through the direction of the team.


The Operations Manager ensures that the team delivers a high level of care in the customer relationship through all aspects of the order cycle including customer registration and information changes, product information, order placement, order status and tracking, payment processing, order changes and returns.


It is the responsibility of this position to create operational efficiencies with a focus on customer care to a diverse customer base while minimizing costs and maximizing revenue.

The Operations Manager will assume the role of Senior Manager, Wholesale Customer Centres in the event of an absence, as required.

A criminal record check is required.


For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for temporary future opportunities may be established.

Position requirements:

Education and Experience:

  • Degree/diploma in business administration, supply chain, or related, and a minimum of three (3) years recent, related experience*.
  • Recent, related experience must have occurred in the last five (5) years and include:
  • Experience as a Manager, Assistant Manager, Supervisor, or Team Lead in a customer service environment with direct accountability for achieving and driving service targets in a $5 + million annual sales environments.
  • Managing multiple direct reports (>15 team members).
  • Experience working in the beverage alcohol industry.
  • Experience in a call centre environment.

Application instructions:

-
Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Note:
Applications will be accepted until 11:00pm Pacific Time on the closing date of the competiti

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