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Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at ACD Electric & Plumbing Ltd. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities:- Lead a team of customer service representatives to ensure that customer inquiries are resolved efficiently and effectively.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other departments to ensure seamless customer service delivery.
- Provide coaching and training to customer service representatives to enhance their skills and knowledge.
- 3-4 years of experience in customer service or a related field.
- Proven track record of leading a team and achieving customer service goals.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Strong analytical and problem-solving skills.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
If you are a motivated and results-driven individual with a passion for customer service, please submit your application, including your resume and a cover letter, to [insert contact information].
