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Customer Service Manager
2 months ago
Kingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring that our customers receive the highest level of service.
Key Responsibilities:- Customer Service: Provide exceptional customer service to our clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Team Leadership: Lead a team of customer service representatives, providing guidance, coaching, and feedback to ensure that they are meeting their performance goals.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Training and Development: Develop and deliver training programs to ensure that customer service representatives have the skills and knowledge they need to provide excellent customer service.
- Reporting and Analysis: Analyze customer service metrics and provide regular reports to management on customer service performance.
- Education: College/CEGEP
- Experience: 2 years to less than 3 years
- Language: English
- Work Setting: General office
- Transportation/Travel: Valid driver's licence
- Work Conditions and Physical Capabilities: Work under pressure
- Personal Suitability: Excellent oral communication, Organized, Reliability, Team player
- Health Benefits: Dental plan, Health care plan, Vision care benefits
- Work Term: Permanent
- Hours: 40 hours per week
