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Customer Service Manager
2 months ago
Kingsview Management Limited is seeking a highly skilled Customer Service Supervisor to join our team.
Job Summary:The Customer Service Supervisor will be responsible for supervising a team of customer service representatives, ensuring that they provide excellent service to our clients. The successful candidate will have a strong background in customer service, excellent communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:- Supervise a team of customer service representatives to ensure that they are providing excellent service to our clients.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Conduct regular performance reviews and provide feedback to customer service representatives.
- Collaborate with other departments to ensure that customer service needs are met.
- Identify and resolve customer complaints in a timely and professional manner.
- Develop and maintain relationships with clients to ensure that their needs are met.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Develop and implement process improvements to increase efficiency and productivity.
- 2 years of experience in a customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Valid driver's license.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive training program.
If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
