Sr. Product Manager

2 weeks ago

Richmond, British Columbia, Canada Arlo Full time

Location Carlsbad, CA - US or Richmond, BC - Canada

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology.

We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo's deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day.

We are seeking a contract Sr. Product Manager who excels in all phases of a hardware product lifecycle from beginning to end with a sharp focus on customer experience: Exploration, Definition, Development, GTM, Sustaining and EOL. The ideal candidate is forward-thinking, highly influential, can effectively prioritize, communicate, and motivate cross functional teams in achieving product alignment.

NPI

  • Definition of Hardware NPI and its functionalities by drafting user stories for end-to-end experience from onboarding to daily usage of the products.
  • Definition & creation of Hardware SKUs across all regions, review of UX/ID and lead the PCM activities
  • Present to management team to get product approval and funding
  • Collaborate with the development team while balancing tradeoffs, schedule and integrity of the offerings
  • Alpha/Beta testing – inject feedback, prioritization as well as support and continuous monitoring
  • Support the development of all collateral (e.g. retail box artwork, guide, knowledge base articles)
  • Lead the discussion for the GTM plan with the cross-functional teams

Sustaining

  • Prioritization of post-launch items, support community issues, reviewers activities, monitor online reviews and returns
  • Identify trends and lead discussions to determine resolution
  • Actively lead the internal discussions on Customer Experience, revamp areas that cause user frictions

Research & Exploration

  • Conduct continuous competitive analysis, research new concepts/technologies
  • Collaborate with the research team to better understand user sentiments, needs, feedback

Business Development

  • Research new technologies and use cases that Arlo could leverage through partnerships
  • Collaborate with technology partners (e.g. ISP vendors)
  • Support technology partner integration and 3 rd party device integration

Desired qualifications:

  • BA/BS degree or equivalent experience, MBA preferred
  • 5+ years of mixed experience of hardware/software product management of consumer electronic products
  • Strong background of retail and consumer channels
  • Strong understanding of electrical, mechanical, computer science, and wireless concepts

Preferred qualifications:

  • Camera or security product development/management experience
  • Experience managing ODM based projects a plus
  • Exposure to the alarm and monitoring industry

Studies have shown that candidates from certain underrepresented communities may be less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job, regardless of their background. That candidate may be one who comes from a less traditional background, and that's okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described. We may work with candidates, as appropriate, to ensure they develop additional skills as necessary to fulfil the essential functions of the job.

For U.S. applicants only:

Arlo is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to a diverse, inclusive, and harassment-free workplace. We prohibit discrimination and harassment based on age, race, colour, national origin, gender, gender identity, sexual orientation, pregnancy, religion, disability, veteran status, or any other legally protected status in all hiring and employment. We provide reasonable accommodations to applicants and employees with disabilities, who are pregnant, or who have sincerely held religious beliefs, observances, and practices. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, the Company will consider for employment qualified applicants with arrest and conviction records.

The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between $136,900 to $188,195/year, plus equity. However, base pay offered may vary depending on multiple factors, including location, role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including bonus, equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment.

For B.C., Canada applicants only:

Arlo is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to a diverse, inclusive, and harassment-free workplace. We prohibit discrimination and harassment based on Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age, or any other legally protected status in all hiring and employment. We provide reasonable accommodations to applicants and employees as required by law. Where required by applicable provincial law, the Company will consider for employment qualified applicants with criminal charges or convictions.

The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between CAD$100,000 to $131,250/year. However, base pay offered may vary depending on multiple factors, including role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including bonus, equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment.

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