Manager, global agency operations
2 weeks ago
Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd'hui.
Semaine de travail comprimée
HybrideDescription d'emploi
Are you an organized project manager with a passion for problem-solving and building programs from the ground up?
The Manager, Agency Operations is responsible for the management of Tier 1, 2, and 3 agency operations and planning, and ensuring the right work is going to the right agency partner. The role also includes team operations, vendor and contract management, and project management for the development of global brand assets and guidelines.
As the Manager, you will lead all aspects of the planning, coordination and execution of various corporate programs and events related to Manulife's sponsorship portfolio. The focus of all initiatives is on satisfying three objectives:
• Build the Manulife Brand
• Build key relationships
• Build sales
The primary target groups of these initiatives include:
• Sales intermediaries
• Customer and Client Groups
• Employees
• Community
Responsibilities:
Brand resource development
- Develop and own a content calendar for the production and distribution of key brand resources, guidelines, logos, and tools.
- Coordinate the end-to-end brand asset development process, including requirements gathering, competitive reviews, briefing, stakeholder reviews, translation, and publishing.
Global agency operations
- Manage the agency operations plan, including relationship health, ways of working optimizations, and financial deliverables like invoice tracking and reconciliation.
- Lead annual creative agency planning for corporate teams, oversee retainer utilization and hours management, and deliver agency spend reporting.
Corporate Brand agency lead
- Work with corporate partners (HR, Comms, Investor Relations, etc.) to nurture agency relationships and effective ways of working, the right stakeholders are engaged at the right time, in the right way.
- Support questions from corporate teams, as needed.
Vendor and contract management
- Manage relationships and contracts between the team and our nine current vendors.
- Lead procurement processes including RFPs and risk reviews and implement vendor onboarding and offboarding plans.
Team operations
- Support the development of annual budgets, business continuity and disaster recovery plans.
How will you create impact?
Reporting into the Director, Global Brand you will be empowered to build operational excellence within the Global Brand team. You'll be a catalyst in strengthening our brand by developing critical brand materials and ensuring effective ways of working with our creative agencies.
What motivates you?
- You have a passion for operational excellence You're always looking for ways to improve efficiency and effectiveness. This could involve developing new workflows, implementing new tools, or streamlining existing processes.
- You get excited about resource planning and project management. You want to understand project needs and ensure your team is working effectively to make progress and stay on track with your budget and deadlines.
- You are a strong communicator, comfortable working closely with many different members of a project team. Strong communication and interpersonal skills are essential.
- You're interested in and understand the value of brand.
What we are looking for:
- Prior experience working in an operations role, preferably within a creative agency environment
- Outstanding project management and organizational skills
- Comfortable working in a fast-paced environment, balancing various priorities concurrently
- Marketing or brand experience is an asset but not required
What can we offer you?
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
#LI-hybrid
À propos de John Hancock et de Manuvie
John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux. Nous exerçons nos activités principalement sous les noms John Hancock aux États-Unis et Manuvie à l'échelle mondiale, y compris au Canada, en Asie et en Europe. Nous proposons des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions. Au 30 juin 2021, l'actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains). La Société Financière Manuvie est inscrite aux bourses de Toronto (TSX), de New York (NYSE) et des Philippines (PSE) sous le symbole « MFC » et à la Bourse de Hong Kong (SEHK) sous le symbole « 945 ». Vous pouvez consulter le site de Manuvie à l'adresse
John Hancock, une des plus importantes sociétés d'assurance vie aux États-Unis, offre à plus de 10 millions d'Américains une vaste gamme de produits financiers, y compris des produits d'assurance vie, de rente, de placement, ainsi que les régimes 401(k) et les régimes d'épargne-études. Pour de plus amples renseignements au sujet de John Hancock, rendez-vous à l'adresse
Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi
À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. Un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d'aménagement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d'aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d'aménagement raisonnable dans le cadre du recrutement, écrivez à
Salaire et avantages sociaux
Le salaire de base annuel pour ce poste est indiqué ci-dessous.
Région principale
Toronto, siège social mondial (200 Bloor)L'échelle salariale devrait se situer entre
$84,375.00 CAD - $151,875.00 CADSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l'échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.
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