Manager, Global Agency Operations

2 weeks ago

Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

Description

Are you a highly organized project manager with a knack for problem-solving and building programs from scratch?

The Manager, Agency Operations oversees Tier 1, 2, and 3 agency operations and planning to ensure optimal allocation of work to the right agency partners. This role involves managing team operations, vendors, contracts, and projects for developing global brand assets and guidelines.

As the Manager, you will take charge of planning, coordinating, and executing various corporate programs and events related to Manulife's sponsorship portfolio. The main focus is on achieving three key objectives:

  • Build the Manulife Brand
  • Develop key relationships
  • Boost sales

The main target audiences for these initiatives include:

  • Sales intermediaries
  • Customers and Clients
  • Employees
  • Community

Responsibilities:

  • Develop and manage a content calendar for producing and distributing essential brand resources, guidelines, logos, and tools
  • Coordinate the end-to-end brand asset development process, including gathering requirements, competitive analysis, briefings, stakeholder reviews, translation, and publishing
  • Oversee the agency operations plan, including relationship management, process improvements, and financial responsibilities like tracking invoices
  • Lead annual planning with creative agencies, manage retainer usage and hours, and provide expenditure reports
  • Collaborate with corporate partners to enhance agency relationships and efficient working methods
  • Respond to queries from corporate teams as required
  • Manage contracts and relationships with current vendors
  • Lead procurement processes, risk evaluations, and vendor management
  • Contribute to budgeting, business continuity, and disaster recovery plans

How will you make a difference?

Reporting to the Director, Global Brand, you will drive operational excellence within the Global Brand team. Your role is pivotal in bolstering our brand through developing crucial materials and establishing effective collaboration with creative agencies.

What drives you?

  • You are driven by operational excellence, always seeking ways to enhance efficiency and effectiveness
  • You thrive on resource planning and project management, ensuring your team progresses effectively within deadlines and budget
  • You excel in communication, effectively engaging with diverse project team members
  • You appreciate and comprehend the importance of brand value

Requirements:

  • Prior experience in an operations role, preferably in a creative agency setting
  • Exceptional project management and organizational abilities
  • Comfortable in a fast-paced environment, managing multiple priorities simultaneously
  • Marketing or brand background is beneficial but not mandatory

What do we offer?

  • A competitive salary and benefits package
  • Opportunities for vertical and horizontal career growth, encouraging exploration of passions and acquisition of new skills
  • Emphasis on career advancement within the organization
  • Flexible work policies promoting work-life balance
  • Professional development and leadership prospects

About Manulife and John Hancock

Manulife Financial Corporation is a renowned global financial services group dedicated to simplifying decisions and improving lives. Operating as Manulife in Asia, Canada, and Europe, and predominantly as John Hancock in the U.S., we offer financial advice, insurance, and wealth management solutions for individuals, groups, and institutions. With over 40,000 employees, 116,000 agents, and a vast network of distribution partners, we serve more than 34 million customers globally. As of 2022, our assets under management and administration exceed $1.3 trillion, reflecting our commitment to excellence and innovation.

Manulife is an Equal Opportunity Employer

Salary & Benefits

The annual base salary for this role is detailed below.

Primary Location

Location: CAN, Ontario, Toronto, 200 Bloor Street East

Expected Salary Range

$84,375.00 CAD - $151,875.00 CAD

If applying outside the primary location, contact us for salary information in your area. Actual salary varies based on market conditions, geography, and relevant job factors such as skills, experience, and education. Incentive programs tied to business and individual performance are also available.

Manulife provides customizable benefits including health, dental, mental health, vision, disability, life insurance, wellness benefits, and retirement savings plans. Additionally, employees have access to financial education resources and various paid time off benefits. For U.S.-specific paid time off details, please reach out to us.

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