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Part-time Its Case Resolution Specialist

3 months ago

Ottawa, Ontario, Canada Algonquin College Full time

Department:
Client Care Service Desk (James Wong)

Position Type:
Part-Time Support

Salary Range:
$32.48-$37.65-Hourly

Scheduled Weekly Hours:
24

Anticipated Start Date:
June 17, 2024

Length of Contract:
10 months

Posting Information

Posting Closing Date:
May 24, 2024

Please note:
jobs are posted until 11:59 pm on the job closing date.

Job Description:


Particularly, this role is responsible for the analysis and trend identification of recurring issues and participates in the creation, maintenance and support of ITS Knowledge Base articles and support documentation.

The incumbent is a case resolution specialist and owns the lifecycle of a received case to Information Technology Services from creation to resolution.


  • Required Qualifications:
  • Minimum two (2) year diploma Computer Systems Technician or equivalent;-
  • Minimum two (2) years experience as a technical client service representative; including one (1) year of concurrent experience as a computer technician and client facing front-line client service supporting IT services and technology
  • Anticipated Weekly Schedule:
  • Monday-Wednesday eight (8) hours per day
  • This position is paid at Payband G Comparator
  • Vacancy is for P2113
  • This position is eligible for hybrid work in conjunction with the College's _Flexible Work Arrangement Policy_.