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Customer Service Consultant

3 months ago

Ottawa, Ontario, Canada Produits pour Toitures Fransyl Ltée Full time

Summary of duties:


Reporting to the Ottawa Branch Manager, the Cusotmer Service consultant is responsible for forwarding various customer requests to the right people.

He/She will work closely with several company departments to provide administrative support.

Responsibilities:

  • Handling of customer requests (price inquiries, material information, project information, tooling and equipment questions, etc.);
  • Order submission;
  • Project followup in the company's inhouse software;
  • All other related tasks.

Required training:

  • Study in a relevant field;
  • Minimum of 2 years experience in a similar position.

Skills required:

  • Advanced knowledge of the Office suite;
  • Bilingual (French and English) a strong asset;
  • Experience in sales (an asset);
  • Ability to manage several tasks simultaneously;
  • Organizational and planning skills;
  • Selfmotivated;
  • Strong customer focus;
  • Team player.

Job Types:
Full-time, Permanent

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • RRSP match
  • Vision care
  • Wellness program

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Customer service: 2 years (required)

Language:

- english (required)
- french (preferred)

Work Location:
In person