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Customer Service Representative

3 months ago

Thunder Bay, Ontario, Canada Kohltech Windows & Entrance Systems Full time

Job Summary:
Our Customer Service Representatives are the first point of contact with our customers.

The Customer Service Representative will be responsible for responding to dealer inquiries and ensuring the highest level of customer service.


Job Duties:

  • Maintain exemplary service to existing customer base.
  • Provide quotations for products to dealers and customers.
  • Maintain a high level of knowledge with respect to product line.
  • Proactive resolution of specific customerrelated issues.
  • Communicate with production and management personnel as required to meet company objectives and customer needs.
  • Administrative duties such as data entry and maintaining accurate files.
  • Other duties as required.

Qualifications:

  • Postsecondary education with an emphasis in business.
  • Experience in the building supply industry will be considered an asset.
  • Retail and/or sales experience.
  • Strong communication and organizational skills with attention to detail.
  • Ability to work in a team environment and with mínimal supervision.
  • Strong decisionmaking skills.

Benefits:

  • Dental care
  • Extended health care
  • RRSP match

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
One location