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Technical Support Specialist
4 months ago
GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth.
Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology- GoSecure
Summary
Duties and Responsibilities
- Record activity in the corporate CRM database and followup in a timely manner to analyze and resolve issues.
- Handle inquiries regarding setup and configuration, authentication, and general networking issues.
- Handle escalations from frontline technicians and Sales Engineers.
- Perform weekly case reviews with frontline technicians.
- Other duties as required.
Requirements and Experience
- Bachelor's degree in Computer Science or a related field, and/or equivalent education/experience.
- 3+ years network engineering/system administration experience or equivalent support experience required.
- Strong customer service and excellent verbal and written communication skills.
- Ability to handle a significant case load while maintaining outstanding customer satisfaction.
- Ability to work on a team as well as independently.
- Thorough knowledge of TCP/IP and Internet protocols including WAN, routing, DNS, and HTTP.
- Solid experience with network hardware including switches, hubs, routers, firewalls, and load balancers.
- Previous administration experience with Exchange Server, DNS, LDAP, and strong handson system administration/network administration with Unix operating systems.
- Handson System Administration/Network Administration experience with Windows client and server Operating systems.
- Familiarity with SQL database schemas, administrative interface for HTTP browsers, and OAuth and NTLM/Kerberos single sign are all a plus.
- Experience with Linux, UNIX, MacOS and Windows operating systems are all a plus.
- Cisco (CCNA) or Microsoft (MCSE) certifications highly desirable.
