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Bilingual Patient Reimbursement Specialist

3 months ago

Moncton, New Brunswick, Canada BioScript Solutions Full time

At BioScript Solutions, we're committed to simplifying access to specialty care for people with chronic health conditions and rare diseases.

From our home base in Atlantic Canada, we've grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country.

And together, with our third-party logistics and A&D Wholesale operations, we're proud to be a Canadian leader in specialty health care.


Your future starts here
We are looking for an engaged individual to take on the role of Bilingual Patient Reimbursement Specialist.

This role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization.

In collaboration with the dispensing BioScript Pharmacy pharmacist, the Bilingual Patient Reimbursement Specialist is responsible for overall management of their patient cases and act as a one point of contact to their assigned health care providers.

In addition, this role offers the unique opportunity to contribute to the strategic direction of our reimbursement practices and designing the workflows, with room for advancement as we grow.


How you will make an impact

  • Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
  • Coordinate cases with insurance companies, physician' offices and healthcare professionals in order to maximize reimbursement solutions;
  • Coordinate documents, submissions and all related paperwork to insurance companies, public/federal funding programs;
  • Foster and build relationships with key clinics;
  • Coordinate with pharmacy processes required once funding has been obtained;
  • Acquire in depth knowledge of public / private and federal funding mechanisms; and
  • Other duties and tasks as required from time to time.

What you'll bring to our team

  • Bilingualism
  • English/French is a requirement;
  • Prior experience in a reimbursement role is a strong asset;
  • Experience in the healthcare, pharmaceutical, or insurance industry is an asset;
  • Minimum of 2 years' experience in customer/client service experience;
  • Professional/courteous/efficient telephone manner;
  • Proven ability to organize time, set priorities, and multitask in order to meet various competing work deadlines;
  • Strong communication and interpersonal skills;
  • Ability to work independently and in a team environment;
  • Attention to detail;
  • Ability to resolve issues effectively and efficiently;
  • An outofbox thinking approach;
  • Able to work rotating shifts Monday through Friday, covering the hours of 8 AM to 8 PM EST


With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.


Job Status:
Full-Time, Permanent

Job Location:
Moncton, NB / Oakville, ON

Application Deadline:
April 14, 2023

Our commitment to our team, our patients, and our community


As one of Canada's Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer.

From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.


We're proud to be an equal opportunity employer. As a people-centric organization, we're committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

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