Tier 2

1 week ago


Victoria, British Columbia, Canada Daxtech IT Solutions Full time
Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.

In this role you'll find yourself doing these tasks:

  • Receiving escalations from lower tiers for more difficult or urgent issues
  • Developing and maintaining internal processes and automations to support the team
  • Assist in training and mentoring of lower tier techs
  • Provide clear communication to clients both verbally and written
  • Provide the Client with remote and onsite troubleshooting, maintenance, installation & removal of equipment
  • Managing IT Infrastructure
  • Participating in IT Projects
  • Receiving escalations from lower tiers for more difficult or urgent issues
  • Create\Update documentation of procedures, run books and network configurations
  • Managing and recording all work through our Ticketing System
  • Identify, Communicate and Mitigate potential risks

We Offer:

  • Competitive pay
  • Full Benefits (Medical, Dental, and Vision)
  • Minimum 3 weeks\year paid vacation, after first year
  • Communications allowance and vehicle allowance
  • Education reimbursement
  • Company events & social hours
  • Free onsite parking

Technical Skills and Accreditations:

  • Strong understanding of hardware, software and networking systems along with related troubleshooting skills
  • Microsoft, Fortinet, CompTIA or other industry certifications
  • Microsoft Windows Server expertise and knowledge/experience with virtualization and cloud based platforms such as Hyper-V, Azure, etc.
  • Active Directory and Microsoft 365 management
  • Microsoft 365 (Exchange, OneDrive, SharePoint, InTune)
  • Strong understanding of network fundamentals (TPC\IP, Routing, VLAN, DHCP, DNS, etc.) including network troubleshooting for connectivity issues using tools such as PING, NSLOOKUP and NETSTAT

Must Have:

  • Post-Secondary education with more than 5 years IT support\consulting experience
  • CLASS 5 driver's license and vehicle for daily use
  • Criminal Record Check
  • Reside in Victoria BC
  • Occasional offhours and oncall work to meet IT system demands
  • Experience with ticketing systems considered an asset

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