IT Support Technician
6 months ago
**Purpose & Scope**:
As an IT Support Technician, you play an integral role in the business, working closely with our valued clients on a day-to-day basis, providing support remotely and on-site for customer requests, analyzing problems and escalating issues when necessary. You deploy active listening skills to identify the root cause of issues and work with customers to find the best solution.
**Key Responsibilities**:
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and security
- Remote access solution implementation and support: VPN, Terminal Services, and RDS
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
- Effectively communication complex terminology into easy-to-understand language for clients
- Escalate service issues that cannot be completed within agreed service levels
- Enter all work as service tickets in our ticketing system
- Provide management with your best advice
- Other duties as assigned
**Qualifications**
- Valid Driver's license required
- 2+ years' of Managed Services Provider (MSP) experience or experience in a similar role
- 2+ years working in a Network Admin or Network support capacity
- 2+ years' experience as a Tier 1 or Tier 2 Technician
- Understand networking and systems administration (CCNA, CMPTI A+, network considered an asset)
- Experience in all versions of Windows (please list experience)
- Experience in OSX considered an asset
- Strong interpersonal skills including written and verbal
- Ability to problem solve and provide solutions
**Core Competencies**:
- Effective written and spoken communication skills (i.e., Active Listening skills)
- Attention to detail
- Self-motivated with the ability to work alone and with a team
- Interest/passionate working in the Technology sector
- Critical thinking skills
- Highly Organized
- Solutions Oriented
- Ability to think outside the box
- Continuous learning and growth mindset
**Job Types**: Full-time, Permanent
**Salary**: $21.00-$28.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Supplemental pay types:
- Overtime pay
**Experience**:
- IT support: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Victoria, BC (required)
Work Location: In person
-
Kitchen Sales
3 weeks ago
Victoria, Canada The Kitchen Technician Full time**About Us**: The Kitchen Technician Inc. - 25 Amazing Years and counting! For over 25 years we have had the honour and privilege of serving the greater Victoria area and have been fortunate to have so many wonderful clients over those years, with a strong reputation for providing excellent service, the highest quality products and materials, and a core...
-
Print Support Technician
3 months ago
Victoria, Canada ESW IT Business Advisors Full time**About ESW - IT Business Advisors** ESW-IT is an established IT Consulting Firm providing end to end IT services and solutions to small, midsized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven...
-
Residential Field Technician
1 month ago
Victoria, Canada TechBox IT Corp Full timeField RF (Cable)) Technician Job Description **Duties**: - Maintain own vehicle and tools, you are required to provide your own vehicle, ladders, and all required tools to perform the job - Install, maintain, and repair telecommunication equipment (Internet modems, digital TV boxes, and digital home phone systems) - Climb ladders to perform maintenance and...
-
Technical Support Analyst
4 weeks ago
Victoria, British Columbia, Canada Blackman Support Services Ltd. Full timeBlackman Support Services Ltd. is seeking a highly skilled Technical Support Analyst to join our team in delivering exceptional IT solutions.About the RoleThis permanent position involves providing technical support to users experiencing difficulties with computer systems, applications, and other software.The ideal candidate will have 5+ years of experience...
-
IT Technician
3 months ago
Victoria, Canada Smart Dolphins IT Solutions Inc. Full time**PLEASE READ BEFORE PROCEEDING** **ABOUT SMART DOLPHINS** Our culture and atmosphere are positive, open and dynamic. We love our Dolphin lives and always strive to help and elevate each other. We are awesome and we have proof! We are certified as a "Great Place to Work" and placed 15th in the national standing of top 50 businesses with under 50...
-
Solar and IT Support Technician
6 months ago
Victoria, Canada Shift Energy Group Full time**Solar and IT Support Technician** **%100 Onsite** **Victoria, BC** **$55k-$70k per year** Shift Energy Group is Western Canada’s single source of comprehensive clean energy solutions. Our teams design-build Solar Photovoltaic Systems, Energy Storage Systems, LED Lighting Retrofits, and Electric Vehicle Charging Solutions. Together our energy...
-
Service Technician, Trainee
4 weeks ago
Victoria, Canada Canterbury Coffee Corporation Full time**Are you a naturally curious and highly motivated individual with a mechanical aptitude? Canterbury Coffee’s Victoria location is seeking an entry-level technician who loves hands-on learning, enjoys connecting with customers, is excited by the satisfaction of making things work, and can provide operational supports as a warehouse and delivery driving...
-
Laboratory Technician
7 months ago
Victoria, Canada Buzzclan Full timeDeveloping Lab Training material content and procedures for: o Develop lab training content. - Deliver system and workflow training. - Provide at the elbow support for NRGH Laboratory department in new workflows and systems. - Participate in orientation to familiarize yourself with the IHealth Cerner Build, as well as sites laboratory department, and the...
-
Video Technician
3 weeks ago
Victoria, Canada James Bay United Church Full time**Overview** James Bay United Church is seeking to hire a reliable and collaborative Video Technician to support the livestreaming of our Sunday Service from 9am to 12noon every Sunday (with limited flexibility). It’s a great opportunity to gain technical experience and earn extra income while providing a valuable connection for our community. Working...
-
Gis Technician
6 months ago
Victoria, Canada Integrated Cadastral Information Society Full time**GIS Technician**: **Location**:Victoria, BC **Job Status**:Full Time (Auxiliary 1 year term) **Annual Salary**:$70,000.00 - $80,000.00 (includes 15% in-lieu of benefits) **ORGANIZATION PROFILE**: The Integrated Cadastral Information Society (ICI Society) is a leader in the sharing of geospatial information; driving collaboration, integration, adoption and...
-
Mac / Windows Technician and Sales Support
6 months ago
Victoria, Canada Mother ComputersMgaming.ca Full timeMother Computers and Mgaming has a rare opportunity for an experienced Mac and/or Windows Technician to work in a retail setting. This is a unique tech position as it also involves some sales and interacting with our awesome customers. **Responsibilities**: - In-Store Support includes greeting customers and checking in computer equipment for service....
-
Medical Support Specialist
4 weeks ago
Victoria, British Columbia, Canada Island Health Full timeJob SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Island Health. As a Pharmacy Technician, you will play a crucial role in supporting the pharmacy staff with various tasks and responsibilities.About the RoleThis is a full-time opportunity that requires a strong work ethic, excellent communication skills, and the ability to...
-
Veterinary Technician Practicum
4 weeks ago
Victoria, Canada Ross Bay Animal Hospital Full time**Practicum Placement - Veterinary Technician** Our Practicum positions will provide you with invaluable insights into your career path post-graduation. As a valued member of our team, you will develop practical and professional skills by working closely with our licensed Doctors and Technicians. You will be introduced to the inner workings of our hospitals...
-
Appliance Technician
7 days ago
Victoria, Canada A.S.A.P Ventures LTD - The Appliance Experts - Authorized Service (Situated in Victoria B.C) Full time**Job description** We are looking for an experienced appliance technician for full-time work in a 14 year established appliance repair Business in Victoria B.C Asap Ventures Ltd is the leader on Vancouver Island. We have a strong team of 39 employees and are a local Vancouver Island company that strives for customer satisfaction and the success of our...
-
Client Support Technician
2 months ago
Victoria, Canada ISM Canada Full timeQuiénes somos En Kyndryl diseñamos, construimos, administramos y modernizamos los sistemas tecnológicos esenciales de los que el mundo depende cada día. ¿Por qué trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar más lejos en nuestro empeño por construir un mundo más equitativo e inclusivo para nuestros empleados,...
-
Technician - Level 2
3 weeks ago
Victoria, Canada Sunbelt Rentals Full time**Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly...
-
Dental Laboratory Technician
1 month ago
Victoria, British Columbia, Canada Moon Dental Lab Full timeDental Laboratory Technician AssistantWe are seeking a skilled Dental Laboratory Technician Assistant to join our team at Moon Dental Lab.Job SummaryThe successful candidate will assist our experienced technicians in the fabrication of dental appliances and prosthetics. The role involves working in a fast-paced environment and requires excellent attention to...
-
Computer Technician
4 weeks ago
Victoria, Canada Simply Computing Full timeWelcome! Glad that you are considering us for your next career adventure! Simply Computing is currently looking for a Computer Repair champion in our Victoria location. **About Us** At Simply Computing, we look for a team member who is passionate about Apple products and committed to provide exceptional service and solutions to our clients. We value...
-
Restoration Technician
1 month ago
Victoria, British Columbia, Canada ServiceMaster Restore of Victoria Full timeJob Title: General LaborerCompany Overview: ServiceMaster Restore of Victoria is a leading restoration company dedicated to restoring homes and businesses to their pre-loss condition after disasters.Position Overview: As a General Laborer, you will play a crucial role in our restoration efforts, providing essential support to our skilled technicians and...
-
Beauty Salon Technician
2 months ago
Victoria, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000beBee Professionals is seeking a highly skilled Beauty Salon Technician to join our team in Victoria, Canada. As a Beauty Salon Technician, you will be responsible for providing exceptional nail care services to our clients, including manicures, pedicures, and nail enhancements. You will work closely with our team to ensure client satisfaction and deliver...