Tier 2 - Systems Technician

3 weeks ago

Victoria, Canada Daxtech IT Solutions Full time
Salary: $29.00-$38.00 per hour

Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.


We're looking for incredible IT generalists and SysAdmins with a diverse background of IT experience to join our team. You're a great candidate if you like a challenge and enjoy working with customers. You value doing what you say and take pride in your work. You're a roll-up-your-sleeves type of person and have a positive can-do attitude. You are not afraid of hard work and like to have fun. You're also an attentive team player looking to grow in a team. At Daxtech you'll belong to a small team of close-knit geeks who will celebrate you for your uniqueness and be offered opportunities to grow your career in a professional, fun, and rewarding environment. If this sounds like you, Daxtech may be a great fit


In this role you'll find yourself doing these tasks:

  • Receiving escalations from lower tiers for more difficult or urgent issues
  • Developing and maintaining internal processes and automations to support the team
  • Assist in training and mentoring of lower tier techs
  • Provide clear communication to clients both verbally and written
  • Provide the Client with remote and on-site troubleshooting, maintenance, installation & removal of equipment
  • Managing IT Infrastructure
  • Participating in IT Projects
  • Receiving escalations from lower tiers for more difficult or urgent issues
  • CreateUpdate documentation of procedures, run books and network configurations
  • Managing and recording all work through our Ticketing System
  • Identify, Communicate and Mitigate potential risks


We Offer:

  • Competitive pay
  • Full Benefits (Medical, Dental, and Vision)
  • Minimum 3 weeksyear paid vacation, after first year
  • Communications allowance and vehicle allowance
  • Education reimbursement
  • Company events & social hours
  • Free on-site parking


Technical Skills and Accreditations:

  • Strong understanding of hardware, software and networking systems along with related troubleshooting skills
  • Microsoft, Fortinet, CompTIA or other industry certifications
  • Microsoft Windows Server expertise and knowledge/experience with virtualization and cloud based platforms such as Hyper-V, Azure, etc.
  • Active Directory and Microsoft 365 management
  • Microsoft 365 (Exchange, OneDrive, SharePoint, InTune)
  • Strong understanding of network fundamentals (TPCIP, Routing, VLAN, DHCP, DNS, etc.) including network troubleshooting for connectivity issues using tools such as PING, NSLOOKUP and NETSTAT


Must Have:

  • Post-Secondary education with more than 5 years IT supportconsulting experience
  • CLASS 5 driver's license and vehicle for daily use
  • Criminal Record Check
  • Reside in Victoria BC
  • Occasional off-hours and on-call work to meet IT system demands
  • Experience with ticketing systems considered an asset

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