Case Manager

1 week ago

Calgary, Alberta, Canada Calgary Drop-in & Rehab Centre Society Full time

Case Manager

Case Management
The Calgary Drop-In Centre (the DI) is more than emergency shelter. We provide essential care as well as health services, employment training, and housing supports to people who need help. Our programs and services connect people to permanent housing that meets their individual needs. Rooted in community and fueled by kindness, the DI proudly serves as part of the Homeless-Serving System of Care.

Position Summary


Utilizing a team structured approach Case Managers endorse a shared responsibilities approach to managing a team's case load of clients who are experiencing homelessness and have difficulty finding independent housing.

Each team utilizes its members strengths to provide the most appropriate and efficient continuum of care.

They follow the activities outlined in the Theory of Change to achieve their ultimate outcome of helping clients build capacity and achieve independence.


Time Commitment
40 hours per rotation with 5 days on and 2 days off. Some unusual hours may be required from time to time as the need arises. Schedule may be altered at the discretion of management.

Job Duties

  • Case Planning:
  • Develops a comprehensive clientdriven case plan
  • Completes a client driven assessment to determine motivation and areas of change
  • Monitors progress towards goals in regularly scheduled sessions
  • Evaluates and adjusts case plans as needed and necessary provides documentation
  • Empowers clients to become involved in their own planning and goal setting
  • Refers clients to appropriate resources to assist with meeting goals
  • Training Programs:
  • Designs, coordinates and implements Life Skills, Tenancy 101 and other training programs aimed at learning and practicing life skills and decisionmaking
  • Evaluates the program for effectiveness and producing changes in client behaviors
  • Establishes and coordinates day and/or evening programs; schedules outside service providers and volunteers
  • Participates in training deemed necessary for the position
  • Recordkeeping and Reporting:
  • Maintains client files to include conversations, progress towards goals and documentation of any incidents
  • Report critical incidents immediately to the Manager of Case Management
  • Collects data necessary to meet funding requirements and statistical reports
  • Completes daily or weekly reports as per the request of the case manager and / or Director of Housing & Prevention Services
  • Progress Reviews
  • Attend weekly case review meetings with the assigned case management team and key external partners to review caseloads and collectively problem solve
  • Attend monthly progress review meetings with the Manager to discuss successes, opportunities and challenges
  • Community Partnerships
  • Must attend community meetings or committees to build partnerships
  • Learn and disseminate knowledge of community programs that will help our clients achieve independence

Required Competencies

  • Bachelor's degree in social work, counselling or psychology is an asset but not required
  • Three to five years' experience working in the field of homelessness is preferred
  • Must have a valid class 5 Alberta driver's licence and be eligible for DI insurance
  • Ability to develop relationships with a wide variety of services stakeholders
  • Knowledge of community resources available throughout Calgary
  • Energetic and selfdirected, with effective time management and organizational skills including the ability to deal with several priorities at the same time
  • Strong strategicallyfocused analytical skills, good common sense; and capacity to provide leadership
  • Welldeveloped interpersonal, conflict resolution and negotiating skills
  • Strong problemsolving skills and the ability to improve projects, programs and processes
  • Excellent communications skills, both verbal and written
  • Proficient in Office365 and Microsoft Office Suite 201
  • Demonstrate essential desktop troubleshooting skills
  • Eager to learn new systems and adopt improved best practices
  • Must demonstrate initiative and work autonomously

Working Conditions


Front-line staff are exposed to emotionally disturbing events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.

It is understood and accepted that you will be working in distress and/or high-stress situations, which may include emergency response where resiliency and stress tolerance and the ability to maintain composure, remain calm and focused is imperative.

Exposure to bodily fluids may also occur.

Why the DI?


The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of less privileged people.

We take great care in hiring the right people who fit, and who share our outlook on the value of people.

We believe in living o

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