Supported Living Case Manager

2 weeks ago

Calgary, Alberta, Canada Calgary Drop-In Centre (the DI) Full time

At the DI, we focus on providing a person's basic needs, while doing everything possible to find them a permanent, safe home that meets their individual needs.

The DI works within the core values of housing first, trauma-informed care, and harm reduction to support staff and guests.

Case Management
Full Time
Weekdays

Reporting to the Coordinator of Affordable Housing, Case Managers at Bridgeland, Sundial and Greenview Rise work with clients housed in our affordable housing units to develop goals around independent living and toward graduation from services.

Case Managers will work with clients exiting emergency shelter to help them get set up in units and work closely with them to prevent feelings of isolation and loneliness.

Case Managers will apply creative solutions to problems that occur, will keep current with upcoming events and opportunities to increase the community aspect of the supported living program.

40 hours per rotation with 5 days on and 2 days off. Schedule may be altered at the discretion of management.

Case Planning:
Empowers clients to become involved in their own planning and goal setting

Training Programs:
Establishes and coordinates day and/or evening programs; schedules outside service providers and volunteers
Participates in training deemed necessary for the position
Report critical incidents immediately to the Manager of Housing
Collects data necessary to meet funding requirements and statistical reports
Completes thorough apartment checks with all residents of the supported living program on a schedule reflective of their assigned tier level

Facility Responsibilities:
Ensure that the common rooms are clean at the end of every shift. This includes light housekeeping duties such as sweeping and mopping.
Kitchen duties including food preparation and cooking
Community Partnerships
Must attend community meetings or committees as required by the Manager of Housing
Learn and disseminate knowledge of community programs that will help our clients achieve independence

Bachelor's degree (B.A.) in Social Work, Counselling or Psychology is an asset but not required
1 – 2 Years Case Management Experience
Ability to develop relationships with a wide variety of services stakeholders.
Knowledge of community resources available throughout Calgary.
Energetic and self-directed, with effective time management and organizational skills including the ability to deal with several priorities at the same time
Strong problem-solving skills and the ability to improve projects, programs and processes
Proficient in Office365 and Microsoft Office Suite 2016
Experience working in a shift work environment preferred
Volunteer or work experience in the community with high risk and vulnerable populations.
Strong customer service orientation would be ideal
Resourcefulness and knowledge of community

Front-line staff are exposed to emotionally impactful events, such as: medical distress, threatened/actual serious injury, violence, abuse, and death; TheDIaimstobean"EmployerofChoice"andaffords eachemployeeanopportunitytohelpmakeareal difference in our community, and more importantly in the lives of those who rely on our services.

We take great care in hiring the right people who fit, and who share our outlook on the value of people.


COMMUNITY :
Throughcollaborativepartnerships,weworktogetherasateam,buildinginclusive communities
Extended Health&Dental coverage

This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities.

A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities.

We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.

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