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Supervisor, Technical Support

3 months ago


Longueuil, Quebec, Canada Groupe Civilia inc. Full time

Education:
College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

  • Experience: 5 years or more
  • Computer science
- or equivalent experience

Work setting:

  • Consulting firm
  • Private sector

Tasks:

  • Respond to users experiencing difficulties with computer
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide customer service
  • Manage incidents
  • Develop and maintain computer databases

Computer and technology knowledge:

  • Linux
  • Python
  • JavaScript
  • Computer programming

Area of work experience:

  • Quality assurance or control

Work conditions and physical capabilities:

  • Sitting

Personal suitability:

  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Organized
  • Team player

Screening questions:

  • Are you available for the advertised start date?
  • Do you have previous experience in this field of employment?

Workplace information:

  • Remote work available
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 37.5 hours per week