Technical Support Specialist

4 weeks ago


Longueuil, Quebec, Canada Fed IT Full time

Welcome to Fed IT, a recruitment agency dedicated to connecting talented individuals with opportunities in the IT sector. We specialize in both temporary and permanent placements, ensuring that our clients find the right fit for their needs.
Currently, we are seeking a Technical Support Specialist for one of our esteemed clients. This is a permanent, on-site role with a competitive salary that is commensurate with experience, typically ranging from $50,000 to $60,000 based on a standard 40-hour work week.
Key Responsibilities:

  • Deliver daily IT assistance to staff members
  • Support the management team in establishing new IT frameworks (including deployment, updates, and installations)
  • Guide users in utilizing hardware and internal software applications
  • Oversee systems, backups, networks, and other technological equipment on a daily basis
  • Manage IT equipment inventory and ensure proper installation and maintenance of hardware
  • Document IT processes and procedures
  • Possess a diploma in computer science
  • Have a minimum of 5 years of experience in technical support
  • Demonstrate knowledge of various technologies, including firewalls, VPNs, switches, wireless networks, Active Directory, virtualization systems, RDP, Windows 10/11, Linux, PowerShell (scripting in general), as well as iPhone and iPad devices, and Office 365
  • Exhibit a strong sense of service, independence, and proactivity
  • Hold a valid driver's license, as some travel between sites may be necessary
The organization provides a competitive compensation package, including benefits such as group insurance, retirement savings plans, sick leave, flexible working arrangements, and three weeks of vacation.
We look forward to connecting with qualified candidates who are eager to contribute to a dynamic team.

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