IT Service Management and Adoption Specialist

2 weeks ago

Old Toronto, Ontario, Canada OntarioMD Full time
IT Service Management and Adoption Specialist

IT Service Management and Adoption Specialist
Permanent Full Time
Job Band: 4
Location: Toronto

Reporting to the Manager of IT Operations and Support, the IT Service Management and Adoption Specialist is responsible for deploying and managing OntarioMD's corporate IT services, including various Microsoft online services, and for driving improvements and user adoption. Additionally, this role involves combining technical and service management skills with strategic planning to enhance IT services in collaboration with business and technical teams.

Reporting to the Manager, Product & Service Management, this role:

  • Manage adoption and change for key corporate Azure platforms and applications (e.g. SharePoint, Teams, Dynamics 365, PowerBI, etc.) with a focus on business needs and information security.
  • Champion the adoption of Microsoft 365 services and features to OntarioMD employees by acting as a subject matter expert to the organization on corporate IT tools and apps.
  • Monitoring and reporting on usage patterns and usage rates to ensure that employees are using the systems efficiently and effectively and identifying potential areas for improvement.
  • Develop and execute plans aligned with industry frameworks (e.g., ITIL) to enhance service adoption.
  • Create and maintain corporate IT service documentation including training materials, policies, procedures.
  • Monitor service advisories, product updates as well as other information sources, and work with key partners to compile and deliver end-user communication and training.
  • Manage the deployment of new features or functionality after they have been tested in a staging environment.
  • Handle escalated support and incident coordination.
  • Work closely with our other support teams to provide quality customer service.
  • Perform other operations and support duties as assigned by the Manager, Operations and Support.
Requirements that are important to us:
  • Minimum of 5years of experience in service management and adoption or a related role, with knowledge of service management principles, processes, and best practices.
  • Hands-on technical experience configuring, managing, and supporting secure online services (preferably Microsoft 365).
  • Proven experience enforcing ITIL framework and SDLC process.
  • Information security focussed mindset; applies a basic knowledge of information security and risk mitigation principles, theories, and techniques in daily work.
  • Strong ability to learn quickly and adapt to change in business landscape and working environments.
  • Strong troubleshooting and problem-solving capabilities including the ability to identify issues that require assistance or escalation for final resolution.
  • Strong team player, excellent attitude, takes initiative, and willing to help achieve team success.
  • Excellent presentation and verbal communication skills to all organizational audiences including executive. Contribute to and/or lead working groups.
  • Strong organization and time management skills with the ability to multitask.
  • Relevant certifications an asset (e.g.: MS office 365 Administration Expert, ITIL, Prosci)
Benefits we think you'll like:
  • Fantastic opportunityto grow within the team and throughout the organization.
  • Professional development and continuous in-house learning opportunities.
  • Fun, friendly,and dynamic work environment with a passion for digital health.
  • Competitive salary and bonus program.
  • Exceptional group benefits package paid by the organization.
How to Apply:

Internal staff are invited to apply here . Applications will be considered up untilMay 8, 2024 at 4:00 pm.

For further information, visit our website at . We regret that only those selected for an interview will be contacted.
OntarioMD is strongly committed to diversity within its community and welcomes applications from racialized persons/persons of colour, women, Indigenous People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas. In accordance with the AODA Act, accommodation will be provided throughout the recruitment process to applicants with disabilities.
We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations.
OntarioMD has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office. All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays.
OntarioMD does not solicit personal information such as banking information or passport information over social media sites for employment purposes.

Do you currently work at OntarioMD or the OMA?

Were you referred to this position?*

If you were referred by an OntarioMD employee, please provide us with the name of the person who referred you to this job.

Do you have any immediate family members currently working at OntarioMD? (Immediate = spouse, sibiling, parent)*

Are you currently located in Ontario?*

Do you have 5 years of experience maintaining, administering, and supporting the Microsoft 365 Suite (including experience with, at minimum: SharePoint, OneDrive, Teams/Skype for Business, O365 Administration)?*

Are you legally eligible to work in Ontario?*

#J-18808-Ljbffr

  • Manager, Adoption Readiness

    2 weeks ago

    Toronto, Ontario, Canada TD Bank Full time

    425729BRBusiness Analysis / ReportingToronto, ONNovember 21, 2023Hours37.5Workplace ModelHybridPay DetailsDepartment OverviewThe Specialized Sales Force (SSF) is an exciting and dynamic national sales channel within TD responsible for the acquisition of new Mortgage and Home Equity FlexLine business as well as facilitating the sale of Credit Protection. Our...

  • Specialist, Change Management and Adoption

    2 days ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.How we work...

  • Senior Specialist, Change Management and Adoption

    4 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.How we work...

  • Senior Specialist, Change Management and Adoption

    2 months ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.How we work...

  • Adoption Change Manager

    2 weeks ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Change and Adoption Lead

    2 weeks ago

    Toronto, Ontario, Canada Long View Systems Full time

    Long View. A career that helps you get more out of life.***A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...

  • Sr. Adoption

    2 weeks ago

    Toronto, Ontario, Canada Softchoice Full time

    Why you'll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their...

  • Adoption & Change Management Consultant

    2 weeks ago

    Toronto, Ontario, Canada Softchoice Full time

    Adoption & Change Management Consultant The Adoption & Change Management Consultant is a customer-facing role, with the primary goal of driving the effective adoption of technology for our clients and customers. We are seeking a passionate Adoption & Change Management Consultant to deliver Softchoice Adoption Services by creating and implementing...

  • Service Implementation Specialist

    2 weeks ago

    Toronto, Ontario, Canada OntarioMD Full time

    Service Implementation SpecialistPermanent Full-TimeJob Band: 4 At OntarioMD, we are on a mission to accelerate digital health for clinicians and patients. With over 14,000 Physicians using our products and services we continue to do our part in empowering practices and enhancing patient care. We value the uniqueness and diversity of our employees and...

  • IT Service Management Specialist

    2 weeks ago

    Toronto, Ontario, Canada AGF Management Limited Full time

    About AGF:As an independent and diversified global asset management firm, AGF brings a disciplined approach to delivering excellence in investment management and to providing an exceptional client experience. Being an independent firm has allowed us to make strategic acquisitions that improve our client service experience and enable us to offer new and...

  • Disability Management Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Finance And Treasury Board Full time

    DISABILITY MANAGEMENT SPECIALIST (PAY BAND 5) FINANCE & TREASURY BOARD FREDERICTON (OPEN COMPETITION) If you have strong organizational and interpersonal skills, are results-oriented, and have an interest in workplace wellness, we want to hear from you Finance and Treasury Board is seeking a highly motivated human resources professional to join our team as...

  • IT Service Management Specialist

    2 weeks ago

    Toronto, Ontario, Canada The Salvation Army Canada and Bermuda Full time

    IT Service Management SpecialistLocation: Remote/HybridDivision: Information Technology, Service Delivery & ProductivityAbout The Salvation ArmyFor more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2.6 million people, providing necessities of...

  • IT Service Management Specialist

    4 weeks ago

    Toronto, Ontario, Canada The Salvation Army Canada and Bermuda Full time

    IT Service Management SpecialistLocation: Remote/HybridDivision: Information Technology, Service Delivery & ProductivityAbout The Salvation ArmyFor more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2.6 million people, providing necessities of...

  • IT Service Management Specialist

    1 month ago

    Toronto, Ontario, Canada The Salvation Army Canada and Bermuda Full time

    IT Service Management SpecialistLocation: Remote/HybridDivision: Information Technology, Service Delivery & ProductivityAbout The Salvation ArmyFor more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2.6 million people, providing necessities of...

  • Program Manager, Cloud Adoption

    2 weeks ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Lead Application Support Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Validus Risk Management Full time

    We are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application performance, and...

  • Lead Application Support Specialist

    2 weeks ago

    Old Toronto, Ontario, Canada Validus Risk Management Full time

    DescriptionWe are seeking a highly skilled and motivated Lead Application Support Specialist with extensive experience in trading systems to oversee the application support team for our Horizon platform. The successful candidate will ensure high levels of customer satisfaction through effective support and problem-solving, maintaining application...

  • Trainer, Adoption

    2 weeks ago

    Toronto, Ontario, Canada Softchoice Full time

    The Trainer is a member of the Adoption & Change Management team, working with project delivery in a customer-facing role. The focus of the Trainer is on designing, developing, and delivering instructor-led training to our customers. In this role, you will work closely with the Adoption & Change Management Consultants and overall project team to ensure...

  • Specialist, Change Management

    2 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work...

  • Customer Service Junior Specialist

    2 weeks ago

    Toronto, Ontario, Canada Bickert Management Inc. Full time

    BMI is a rapidly-growing tech company, providing software solutions and management expertise to a variety of businesses. We are currently seeking a remote_Customer Service Junior Specialist_ to join our team. This is a great opportunity for someone who is passionate about customer service and looking to start a career in the tech industry.This is a remote...