Manager, Adoption Readiness

1 week ago

Toronto, Ontario, Canada TD Bank Full time
425729BR

Business Analysis / Reporting

Toronto, ON

November 21, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview


The Specialized Sales Force (SSF) is an exciting and dynamic national sales channel within TD responsible for the acquisition of new Mortgage and Home Equity FlexLine business as well as facilitating the sale of Credit Protection.

Our team is responsible for delivering new customers to TD, contributing to both the Real Estate Secured Lending (RESL) market share, based on a commitment to discovering and achieving what truly matters to each client, each Mobile Mortgage Specialist (MMS) and Branch Mortgage Specialist (BMS) leverages a distinct discovery process and collaborative approach to building a financing strategy that reflects each client's unique needs and delivers the full spectrum of TD products and services.

The National Office Specialized Home Financing is a support team accountable for the development and execution of channel strategies, delivering business performance insights to drive growth and increase productivity as well as the creation and the implementation of policies, processes, and capabilities supporting our MMS, BMS and Broker channels.

To deliver on our mandate successfully, the business works closely with our Realtor and Builder Partnerships, One TD partners, RESL Home Owners Journey (HOJ) and the Channels leadership team.

Job Details


As a Manager, Adoption Readiness, you will provide a broad range of process support and execution on projects and strategic initiatives for MMS, BMS, Broker and Credit Application Review Team (CART).

Provide insights and reporting of success criteria while contributing to the overall deliverables and strategies of the business.
Reporting to the Senior Manager, Channel Enablement & Adoption Readiness, you will:

  • Support the post-implementation management and monitoring of consistent, disciplined processes and programs.
  • Complete Post-Implementation Reviews (PIR) and program analysis to ensure solutions continue to meet business strategy and vision
  • Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Facilitate a smooth transition into steady state (e.g. ongoing processes exist, viable workarounds identified for any defects)
  • Engage appropriate stakeholders to identify and manage required outcomes and measurement metrics of projects for the business
  • Ensure timely notification and escalation of possible issues/problems that may arise postdeployment while assessing options and recommendations for prompt resolution with business partners
  • Participate in project delivery planning to successfully implement program and policy changes
  • Manage, analyze and draw insights from data to inform priorities and initiatives.
  • Monitors adoption, productivity and performance effectiveness of initiatives through observations and monitoring
  • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
  • Conduct meaningful qualitative and quantitative research and data analysis, and obtain/share internal and external data and best practices
  • Collaborate with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
Job Requirements

  • Ability to negotiate and influence
  • Experience developing communication artifacts and collateral
  • Knowledge of Real-Estate Secured Lending (RESL), distribution channels, risk management environment, standards and regulations
  • Ability to communicate clearly, confidently and effectively in both oral and written form; ability to handle confidential information with discretion
  • Ability to act decisively while working collaboratively and building impactful relationships across teams and functions
  • Robust organizational and management skills with the ability to work in a demanding, fastpaced environment with competing priorities
  • Ability to connect strategy to effective execution, implementation, and evaluation of initiatives to ensure effective completion
  • Ability to conduct valueadded business analysis, insights, and recommendations to support business unit endeavors, including adhoc reviews, reporting, attribution analysis and executive summaries
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
s

Additi

  • Sr. Adoption

    1 week ago

    Toronto, Ontario, Canada Softchoice Full time

    Why you'll love Softchoice: We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their...

  • Manager, Business Readiness

    1 week ago

    Toronto, Ontario, Canada Aecon Full time

    Come Build Your Career at Aecon As a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and...

  • Manager, Business Readiness

    2 weeks ago

    Toronto, Ontario, Canada Aecon Concessions Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: It has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve...

  • Manager, Business Readiness

    4 weeks ago

    Toronto, Ontario, Canada Aecon Full time

    Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...

  • Manager, Business Readiness

    1 month ago

    Toronto, Ontario, Canada Aecon Full time

    Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...

  • Adoption & Change Management Consultant

    1 week ago

    Toronto, Ontario, Canada Softchoice Full time

    Adoption & Change Management Consultant The Adoption & Change Management Consultant is a customer-facing role, with the primary goal of driving the effective adoption of technology for our clients and customers. We are seeking a passionate Adoption & Change Management Consultant to deliver Softchoice Adoption Services by creating and implementing...

  • Adoption Content Marketing Manager

    1 week ago

    Toronto, Ontario, Canada Autodesk Full time

    Job Requisition ID # 24WD78594Position OverviewThe Cross-Industry and Retention Marketing team contributes to the development of content strategies to retain and engage our existing customers. The Adoption Marketing Manager supports post-purchase marketing programs that help build customer awareness and use of Autodesk subscription features and benefits. By...

  • Business Readiness Lead

    1 week ago

    Toronto, Ontario, Canada CB Canada Full time

    Ref ID:Classification: Business Change ConsultantCompensation: $45.00 to $52.00 hourlyOur client located in Downtown Toronto is seeking a Business Readiness Lead for a 24-month contract opportunity. Working remotely, the role involves preparing stakeholders for change adoption, creating business readiness plans, and driving employee utilization of new...

  • Adoption Content Marketing Manager

    1 week ago

    Toronto, Ontario, Canada Autodesk Full time

    Position Overview The Cross-Industry and Retention Marketing team contributes to the development of content strategies to retain and engage our existing customers. The Adoption Marketing Manager supports post-purchase marketing programs that help build customer awareness and use of Autodesk subscription features and benefits. By keeping our customers...

  • Adoption Change Manager

    1 week ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • IT Service Management and Adoption Specialist

    1 week ago

    Old Toronto, Ontario, Canada OntarioMD Full time

    IT Service Management and Adoption Specialist IT Service Management and Adoption SpecialistPermanent Full TimeJob Band: 4Location: Toronto Reporting to the Manager of IT Operations and Support, the IT Service Management and Adoption Specialist is responsible for deploying and managing OntarioMD's corporate IT services, including various Microsoft online...

  • Senior Specialist, Change Management and Adoption

    4 weeks ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.How we work...

  • Senior Specialist, Change Management and Adoption

    2 months ago

    Toronto, Ontario, Canada Ontario Health Full time

    At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value.How we work...

  • Manager, Operational Readiness

    1 week ago

    Toronto, Ontario, Canada Nuclear Waste Management Organization Full time

    LocationTorontoEmployment CategoryRegular Full-TimeDepartmentOperationsJob Reference10289The Nuclear Waste Management Organization (NWMO) is a not-for-profit organization tasked with the safe, long-term management of Canada's used nuclear fuel inside a deep geological repository, in a manner that protects people and the environment for generations to come....

  • Program Manager, Cloud Adoption

    1 week ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Trainer, Adoption

    1 week ago

    Toronto, Ontario, Canada Softchoice Full time

    The Trainer is a member of the Adoption & Change Management team, working with project delivery in a customer-facing role. The focus of the Trainer is on designing, developing, and delivering instructor-led training to our customers. In this role, you will work closely with the Adoption & Change Management Consultants and overall project team to ensure...

  • Manager, Business Readiness

    2 weeks ago

    Toronto, Ontario, Canada Aecon Group Full time

    Come Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...

  • Change and Adoption Lead

    1 week ago

    Toronto, Ontario, Canada Long View Systems Full time

    Long View. A career that helps you get more out of life.***A Long View career helps you get more out of life. We don't just say it, we prove it. Every day. We're proud of our reputation as one of North America's most dynamic IT providers — and we're even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an...

  • Readiness Assistant Project Manager

    1 week ago

    Toronto, Ontario, Canada Mace Full time

    Mace North America Limited / Mace Consultancy (Canada) Limited is looking for one Readiness Assistant Project Manager. this position reports to the Readiness Project Manager.The Readiness Assistant Project Manager will be supporting with developing and delivering specifics of the readiness improvement plan and strategic readiness workstreams described in the...

  • Readiness Assistant Project Manager

    4 weeks ago

    Toronto, Ontario, Canada Mace Full time

    Position Status: This opportunity is for a secured role that is due to commence in October subject to approval. If you would like to be considered as we progress with this position, please click to apply.The OpportunityWe are hiring an ambitious and forward-thinking readiness assistant project manager to join our established and growing team in Toronto. Mace...