![The Salvation Army Canada and Bermuda](https://media.trabajo.org/img/noimg.jpg)
IT Service Management Specialist
6 days ago
IT Service Management Specialist
Location:
Remote/Hybrid
Division:
Information Technology, Service Delivery & Productivity
About The Salvation Army
For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda.
And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges.
We continually adapt to meet emerging needs.These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes. This will include an integrated platform for relationship and people management, learning, intranet and data warehouse. In order to achieve all this, we are now recruiting for an IT Service Management Specialist.
What You'll Do
- Engage with business functions across the organization to build their service management practice and service delivery model.
- Lead the IT Service Management processes in close collaboration with other ITSM Specialists to drive IT efficiency and effectiveness across the organization.
- Responsible for building implementation plans, ensuring all technical and nontechnical resources are in place for a successful implementation and management
- Continually assess the effectiveness of the processes and proactively research best practices
- Responsible for establishing and meeting the key performance indicators and provide continual improvement recommendations to senior management
- Serve as a primary and backup focal for one or more of the following processes: Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, Request Management
What You Bring
- Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
- 5+ years' experience leading and managing ITSM processes
- Demonstrated experience in ServiceNow is an asset
- Experience in CMDB Administration and Asset Management preferred
- Excellent communication and leadership abilities
- Previous vendor/supplier management experience
- Knowledge of business analysis and planning process
- Project management capabilities
What We Promise
- Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
- Continuous learning and growth through challenging work
- The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
- An opportunity to launch and/or grow your career with a huge, stable, international notforprofit organization
- We live our
Core Values **as a faith & valuesbased organization, we hire and serve people of all backgrounds, faiths, and traditions there's a place for everyone to belong here.
Compensation
How We Hire
We embrace equity, diversity, justice, inclusion and belonging and we're committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve.
The Salvation Army will provide reasonable accommodation upon request. Please let us know if you have a need for any accommodation.
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