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Doorman

4 months ago

Montreal, Quebec, Canada CAPREIT Full time
:
**Portier**

**Description de poste**

**Titre**: Portier

**Relevant de**: Directeur des opérations / Gestionnaire d'immeuble

**Description sommaire **:Le rôle du portier est de fournir un service rapide, efficace et courtois à tous les clients de la propriété.

**Responsabilités**:

- Faire de la satisfaction du client, du service et de l'attention sa priorité dans chacune des interactions, et aider à l'ouverture des portes de l'immeuble, selon les besoins.
- Vérifier auprès des visiteurs la raison de leur visite.
- Fournir des indications et de l'assistance aux résidents et aux visiteurs lorsqu'ils entrent et sortent du stationnement ou du hall d'entrée.
- Travailler en équipe pour maintenir les aires de transit dégagées et une circulation fluide à l'entrée et à la sortie de l'immeuble.
- Rapporter les problèmes d'éclairage et de sécurité des aires de stationnement et aider à garder celles-ci exemptes de tout débris.
- Recevoir et enregistrer les articles livrés aux résidents.
- Dans les situations d'urgence, diriger les véhicules d'urgence et assurer le contrôle de la circulation, selon les besoins.
- Au besoin, déneiger et étendre du sel déglaçant dans l'entrée en hiver, puis compléter le registre (snow log).
- Maintenir l'entrée de l'immeuble propre et aider à garder celles-ci exemptes de tout débris.
- Enregistrer et gérer les plaintes de résidents concernant le bruit.
- Patrouiller l'immeuble afin de prévenir les intrusions et assure la sécurité.
- Appeler le service de police ou de prévention des incendies en cas d'urgence, comme un incendie ou une présence non autorisée.
- Inspecter et ajuster les systèmes de sécurité, les équipements (caméras) et les portes pour assurer leur utilisation fonctionnelle et pour détecter des indices de sabotage.
- Rapporter tous les incidents tels que les irrégularités, les dommages aux équipements ou à la propriété, la présence de personnes non autorisées ou les situations inhabituelles, conformément aux politiques de l'entreprise.
- Répondre au téléphone; prendre les messages, répondre aux questions et fournir des renseignements en dehors des heures de bureau ou lorsque le standard téléphonique est fermé.
- Assumer toutes les responsabilités assignées par le gestionnaire d'immeuble ou le directeur des opérations.

**Qualifications requises**:

- Deux années d'expérience pertinente, par exemple en service à la clientèle, à titre de portier ou comme préposé au stationnement.
- Démontrer une passion pour le service à la clientèle.
- Personnalité positive et facile d'approche, avec d'excellentes qualités de communication.
- Doit être capable de répondre rapidement aux demandes d'aide dans des situations difficiles.
- Peut être appelé à s'asseoir, rester debout, marcher ou travailler à l'extérieur jusqu'à 8 ou 12 heures par jour.
- Permis de gardiennage du BSP requis.