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Porter RESIDENCES Ritz-Carlton
3 months ago
Situated in the Golden Square
downtown area of Montreal, and being part of the Ritz-Carlton brand, The
Ritz-Carlton Residences are the most prestigious
condominiums in Montreal,
and they offer you the ``nec-plus ultra`` of a luxurious life style.
At The
Ritz-Carlton Residences, our Ladies
and Gentlemen are the most important resource in our service commitment to our Residents. By applying the principles of
trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and
the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced,
individual aspirations are fulfilled, and The Ritz-Carlton Mystique is
strengthened.
Department: Ritz-Carlton Residences – Reception
Work: Full Time
Classification: Porter / Bellman
The Reception Department has
the first and the last contact with the customer and plays a key role in its
loyalty
Job Description: Your assignments will consist of:
Meeting and Greeting the
residents and their guests and / or employees
Escort the residents and their
guests and / or employees at their residence and carry their luggage and
packages;
Answer the various questions
of residents;
Assist residents on departure
and carry luggage;
Be fully aware of what
functions are going on in the Hotel
Assist with keeping lobby area
and other common areas clean and orderly;
Maintain the confidentiality
of residents and ensure their safety;
Provide coverage for doorman, as
needed
Provide assistance to the
Concierge, as needed
Work all the 4 shifts,
including the night shift
Perform all other duties, as
required
Provide gracious, attentive
and friendly service
Must be available to work all 4 shifts,
including weekends, holidays and night shifts;
Have previous work experience in a similar
position in a luxury establishment
Proficiency in French and English, both oral
and written; knowledge of a 3rd language will be considered an
asset;
Have a good knowledge of the city of Montreal
and its surroundings;
Follow and respect the guidelines and
standards of Ritz-Carlton Residences;
Be motivated and in excellent physical shape,
work under pressure, demonstrate initiative, work in a team and provide mutual assistance;
Must be able to stand or walk for an extended
period of time or for entire work shift
Must be able to move, lift, carry, push, pull
and place objects
Uniform and excellent grooming at all times;
Quiet, polite, patient, smiling and flexible
while being diplomatic and discreet;
Interpersonal skills and know how to
communicate clearly and professionally with residents, their guests and / or
employees, as well as any other person who comes to the
Residences;
Adapt to a diversified clientele and ensure a
service of exceptional quality;
Refers to: The Director of
Residences and the Assistant to the Director of Residence.
