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Supervisor, Signals and Communications Call Desk

3 months ago

Edmonton, Alberta, Canada CN Full time
Job Summary

The Supervisor, Signals and Communications Call Desk is responsible for supporting the Walker Signals and Communications (S&C) staff as well as all other Walker Yard Operations.

Main Responsibilities

·Supervise, lead, guide and direct all Walker Yard S&C personnel

·Handle Engineering operations as outlined in CN's operating plan, including compliance with safe work procedures, Transport Canada (TC) guidelines, and CN policies and procedures

·Lead people with clear direction and goals while providing coaching and guidance to employees through regular monitoring of employee performance

·Apply collective agreements and company policies when carrying out duties, including overseeing and coaching employees, conducting investigations, recommending corrective action, and responding to grievances

·Oversee budgets and workforce productivity within CN and departmental policy

·Participate in activities related to derailments and disruptions in service, while working with appropriate stakeholders to resolve cause and future prevention

·Participate in investigations when necessary

·Facilitate the onboarding of new S&C apprentices as well as complete evaluations

·Provide field and technical support to install and maintain signal and crossing warning functions within the railway system

Working Conditions

The role is performed in a combination of office and outdoor environments with various weather conditions with irregular shift work hours, including nights, weekends, and holidays. The role is required to be on-call 24/7 to respond to critical incidents and work overtime hours as necessary. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress as well as interface with senior management. The role requires minimal travel (10%) within Canada for company business, at times without advance notice.

Requirements

Experience

Signal Technician, Coordinator, Testman, Maintainer or Mechanic

·Between 2 to 5 years of experience as a Signal Technician, Coordinator, Testman, Maintainer, or Mechanic

oExperience programming logic controllers using Boolean or ladder logic*

Education/Certification/Designation

·High School Diploma or General Educational Development (GED)

·Valid Driver's License

·Bachelors' Degree in Computer, Electrical, Electronic, Systems Engineering or Engineering Technology*

*Any designation for these above would be considered as an asset

Competencies

·Applies critical thinking

·Knows the business and stays current on industry needs

·Collaborates with others and shares information

·Develops self and others

·Communicates with impact

·Identifies needs and finds solutions to create value for all stakeholders

·Leads by example for the safety and security of all

Technical Skills/Knowledge

·Strong general computer skills

·Knowledge of Microsoft Office (Excel, Word)

·Knowledge of Federal Railroad Association (FRA) and TC rules and regulations*

*Any knowledge for any of the above would be considered as an asset