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Front Desk Supervisor

2 months ago

Edmonton, Alberta, Canada Sawridge Inn and Conference Centre Edmonton South Full time
About the Role

We are seeking a highly organized and detail-oriented Hotel Operations Manager to join our team at Sawridge Inn and Conference Centre Edmonton South.

Key Responsibilities
  • Develop and Implement Operational Policies: Create and implement policies and procedures for daily hotel operations, ensuring seamless execution and continuous improvement.
  • Negotiate with Suppliers: Establish and maintain relationships with suppliers to secure the best possible rates and services for the hotel.
  • Front Desk Management: Supervise and coordinate front desk activities, ensuring excellent customer service and efficient check-in/check-out processes.
  • Financial Management: Prepare and manage budgets, monitor revenues and expenses, and make informed decisions to optimize hotel performance.
  • Maintenance and Facilities: Oversee maintenance activities, ensuring the hotel's facilities are well-maintained and meet high standards.
  • Customer Service: Address customer complaints and concerns in a professional and courteous manner, ensuring a positive guest experience.
  • Work Environment: This is a permanent, full-time position with a variable schedule of 32-35 hours per week.
  • Language: English is the primary language of communication in this role.