Front Desk Associate
2 weeks ago
Company Overview
Eminent College, located in Edmonton, is dedicated to training the next generation of beauty industry professionals. We offer a range of accredited programs in cosmetology, esthetics, makeup artistry, nail technology, and more. Our state-of-the-art facilities, experienced instructors, and curriculum blend theoretical knowledge with practical application, ensuring our students are well-prepared for the beauty market.
We foster a supportive and inclusive learning environment that reflects our commitment to diversity and respect. We contribute to the local economy by producing skilled professionals who go on to successful careers in Edmonton and beyond.
Job Title: Front Desk Associate
Department: Administration
Summary of Position
Eminent College is seeking a highly organized and personable Front Desk Associate to manage our reception area and provide exceptional customer service. This role requires a professional demeanor, strong multitasking abilities, and a commitment to supporting our educational mission.
Key Responsibilities:
- Customer Service: Greet and welcome students, clients, staff, and visitors warmly and professionally. Answer phone calls, respond to inquiries, and provide information about the college's programs, services, and schedules. Address student and client concerns or complaints efficiently, directing them to the appropriate department when necessary.
- Administrative Duties: Ensure the front desk is tidy and presentable with all necessary materials (e.g., pens, forms, brochures). Schedule and confirm appointments for students and clients. Maintain accurate records of student attendance, client appointments, and other relevant data. Assist with student enrollment and orientation processes. Manage incoming and outgoing mail, packages, and deliveries. Handle cash transactions and maintain accurate financial records.
- Communication: Effectively communicate with students, staff, and faculty members regarding schedules, events, and other relevant information. Assist with the preparation and distribution of newsletters, flyers, and other communications.
- Support Services: Provide administrative support to staff and faculty as needed. Assist in organizing college events, workshops, and seminars. Perform other related duties as assigned by the supervisor.
Required Qualifications:
- Education: High school diploma or equivalent; additional education or training in office administration or customer service is a plus.
- Experience: Previous experience in a receptionist, front desk, or similar role.
- Skills: Excellent communication and interpersonal skills. Strong organizational and time management abilities. Proficiency in Microsoft Office Suite.
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