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Customer Support Advisor
3 months ago
Job Description:
Job
Description Position:
Customer Service AdvisorLocation: Remote / On-siteHours of Operation: 7 days a week, 6 AM - 10 PM EST Type: Full Time Contract - ( 6 Months)
Compensation:
Hourly
Pay Rate:
$
Joining Bonus Role Summary:
The Customer Service Advisor will engage with customers through various channels including chat, async messaging, and phone.
The ideal candidate will have strong communication skills, a knack for problem-solving, and the ability to adapt to different customer needs and hours of operation.
Key Responsibilities:
Customer Engagement:
Provide exceptional support through chat, async messaging, and phone channels.
Effectively and confidently connect with end users (merchants) in voice and non-voice channels in a way that promotes the client's platform and prioritizes issue resolution for the merchants.
Resourceful in diagnosing and resolving merchant issues within established knowledge database and/or publicly available resources.Proactively seeks to upskills their knowledge base by staying up to date with most recent updates.
Technical Support:
Identify, replicate, and resolve issues with POS hardware equipment
Team Collaboration:
Work collaboratively with team members to ensure successful delivery of products and services
System Enhancement:
Proactively identify opportunities to enhance our systems and technologies, driving efficiency and innovation
Knowledge Sharing:
Share technical knowledge and expertise to influence and persuade others
Best Practices:
Follow industry standards and best practices to deliver high-quality work
Continuous Improvement:
Continuously improve skills and knowledge to stay ahead of the curve and exceed customer expectations
Basic Qualifications:
Experience: 1 year of experience in a customer support role or in Customer Service Delivery/Customer Contact Services
Technical Skills:
Tech-savviness with a strong understanding of office automation products, databases, and remote control
Education:
High School Diploma or equivalent
Communication:
Strong written and verbal communication skills
Flexibility:
Ability to adapt to different hours of operation
Preferred Qualifications:
Technical Experience:
Experience with digital technologies.
Strong multitasking skills and the ability to use multiple tools to provide efficient resolutions.
Customer Service Channels:
Exceptional customer service experience across multiple channels (phone, email, chat).Excellent listening and interpersonal skills.
Quick learners who can adapt to continuously evolving needs of both the business and the customer.
If you are passionate about providing excellent customer service and have the skills and experience required for this role, we encourage you to apply.
Join our team and help us make a difference for our customers Company Description About Topnotch Employment:
Being a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative/Office, Sales/Marketing, Accounting, IT, Clerical, and Customer Service.
Company Description:
About Topnotch Employment:
rnBeing a leading provider in the recruitment industry since 1992, Topnotch Employment provides staffing services for a wide range of positions including General Labour, Warehouse, Administrative/Office, Sales/Marketing, Accounting, IT, Clerical, and Customer Service.
Our professional recruiting department has provided staff for leading organizations such as IBM, the Ontario Public Service.Job ID:
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Topnotch Executive Staffing
