Customer Service Technician
1 week ago
Job Title: Tier 2 Helpdesk Support Advisor
Job Type: Full-time, Fixed Term Contract
Salary: $19.23 per hour
Work Schedule: 7 days a week, 6 AM - 10 PM EST
About JobCart Inc:
JobCart Inc is a leading Canadian multinational e-commerce company seeking a skilled Tier 2 Helpdesk Support Advisor to join our team. As a Helpdesk Support Advisor, you will provide exceptional technical support and contribute to the success of our e-commerce enterprise.
Day-to-Day Activities:
Your day-to-day activities will involve:
- Handling diverse customer channels, including chat, async messaging, and phone, addressing complex technical scenarios.
- Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner.
- Contributing proactive recommendations for process improvements to enhance the customer experience.
- Embracing new technologies and staying at the forefront of digital innovation.
Qualifications:
Basic Qualifications:
- 1 year of experience as a help desk technician and/or customer support role.
- Tech-savvy with knowledge of office automation products, databases, and remote control.
- High School Diploma or equivalent.
- Flexibility with work schedule.
What We Offer:
- Competitive pay rate of $19.23 per hour.
- Full-time, Fixed Term Contract.
- Opportunities for training and development.
- A collaborative and inclusive work environment with a leading Canadian e-commerce company.
Job Requirements:
- Engage with customers through various channels, addressing complex technical scenarios as a Tier 2 Helpdesk professional.
- Drive process improvements and recommend system/technology enhancements to elevate efficiency.
- Leverage remote troubleshooting techniques to diagnose and resolve technical issues.
- Walk customers through effective problem-solving processes, ensuring a seamless experience.
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